Customer Service Assistant

Compass Group; Scotland; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading food services company in Scotland seeks a Customer Service Assistant to deliver exceptional customer experience in a fast-paced environment. The role is full-time (37.5 hours per week), requiring a team player with a passion for food and customer service. Ideal candidates should have a can-do attitude and thrive under pressure. Experience in catering is a plus but not essential.

Qualifications

• Have an enthusiastic can-do attitude.
• Display passion for delivering excellent customer service.
• Thrive working under pressure.

Responsibilities

• Preparing delicious, high-quality food.
• Creating attractive food and counter displays.
• Handling cash and operating the cash register.
• Complying with Food Handling & Hygiene standards.

Skills

Team player

Excellent customer service

Ability to work under pressure

Time-keeping and reliability

Job description

Join to apply for the Customer Service Assistant role at ESS – Defence, Energy and Government Services

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full‑time basis, contracted to 37.5 hours per week.

As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast‑paced environment. You'll get every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards employees who go beyond the plate.

Your Key Responsibilities

• Preparing delicious, high‑quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Ideal Candidate

• Have an enthusiastic can‑do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding time‑keeping and reliability
• Have a safety‑first mindsetHave experience within a similar catering‑related role (not essential)

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high‑profile police, secure environments and government sites, as well as onshore and offshore facilities including platforms, drilling rigs, floatels, and offices for the energy sector. We look for people who are passionate about delivering excellent customer service at all levels.

Job Reference: com/2011/41769001/52768754/BU #SCOT #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!

Seniority level: Entry level

Employment type: Full‑time

Job function: Other. Industries: Food and Beverage Services