Customer Service Assistant

advancedwebventures; Cheltenham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic retail company in Cheltenham is seeking a Customer Service Assistant to ensure excellent customer service and support in a fast-paced environment. The role includes responsibilities such as serving customers, managing stock, and maintaining a clean environment. This entry-level position offers flexible hours, career progression opportunities, and various benefits including discounts and wellbeing services.

Benefits

Flexible hours

Paid holiday

25% discount on in-store goods

Access to wellbeing benefits

Family leave

Competitive pay rates

Pension scheme

Share save scheme

Qualifications

• Passion for customer service in a retail environment.
• No prior retail experience required; training provided.

Responsibilities

• Ensuring safety of colleagues and customers.
• Serving customers efficiently.
• Supporting offers and promotions.

Skills

Customer service

Team collaboration

Job description

Advanced Web Ventures, LLC is looking for a Customer Service Assistant to join our team.

Job location: Cheltenham, United Kingdom.

About the Role

We want to be the first choice for our customers now and in the future. We are at the heart of customer‑facing roles and at the forefront of an ever‑changing market, supporting our customers with all their needs.

What You Will Be Responsible For

• Making sure that the safety of yourself, your colleagues, and the customer, in line with company policies and procedures, is your top priority.
• Serving customers efficiently, ensuring their needs are met promptly and effectively.
• Fostering a positive and inclusive work environment, in line with company beliefs.
• Preparing and serving food and drink items from our Wild Bean Café.
• Taking in deliveries, replenishing stock, and stock management tasks.
• Being proactive with supporting offers, promotions and loyalty scheme.
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt.

What We Are Looking For

• Individuals with a passion for customer service and who are energized by working together as a collaborative team within a fast‑paced retail environment.
• Previous retail experience is not required; online and on‑the‑job training will be provided.

Benefits

• Flexible hours
• Career progression opportunities
• Paid holiday
• 25% discount on in‑store goods (exclusions apply)
• Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista‑style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme

Additional Information

• Seniority level: Entry level
• Employment type: Part time
• Job function: Customer Service
• Industry: Administrative and Support Services
• Applicants welcome from 18+

How to apply: simply click "apply" and have an up‑to‑date CV ready.