Customer Service Assistant

East of England Co-op; Cambridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional retail co-operative in Cambridge is seeking a Customer Service Assistant to support high standards of customer service in a fast-paced environment. The role requires effective communication skills, a friendly demeanor, and a positive attitude. Employees enjoy competitive pay, a discount on store purchases, and comprehensive benefits, including a pension scheme and generous holiday entitlement. The company values flexibility and aims to accommodate varying commitments of its employees.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Employee Assistance Programme

Free remote GP service

Long Service Awards

Qualifications

• Friendly and able to engage with customers.
• Over 18 years old due to role requirements.

Responsibilities

• Support stores to deliver high standards of customer service.
• Engage with the local community and promote the business.

Skills

Friendly and approachable

Effective communication skills

Reliable team player

Positive attitude

Engaged and self-motivated

Basic numeracy, literacy, and IT skills

Job description

### Vacancy Introduction**Come and join our team!**As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.****Take a look at our job description attached to the bottom of this webpage.******Normal working pattern for this role:**| | || --- | --- || Working Day | Shift start/end time || Monday | 5:30AM-1:30PM || Tuesday | 5:30AM-1:30PM || Wednesday | 5:30AM-1:30PM || Friday | 5:30AM-1:30PM |*Our working patterns are non-contractual.* *Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.***The person we are looking for*** Friendly and approachable* A reliable team player* Effective communication skills* A positive attitude* Engaged and self-motivated* Willing to learn and adapt* Have a basic level of numeracy, literacy, and IT Skills**Over 18 roles**Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.**Perks of the job*** Competitive rates of pay* 20% discount in our food stores, along with other discounts across our family of businesses* 22 days holiday (plus bank holiday entitlement) which increases with service* 5% employer pension contribution* Death in service benefit* Enhanced family leave and pay arrangements\** Opportunities to grow, with award-winning training and apprenticeship programmes* Great discounts, deals, and cashback across over 900 high street and online retailers* Financial wellbeing support, including Stream* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)* Employee Recognition Scheme* Long Service Awards* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services* Employee Assistance Programme**We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.***\* Enhanced on statutory terms, subject to service criteria.*| Vacancy Category | Customer Service - Food Retail || Location | 1 Cambridge Square, Milton Avenue, Cambridge, United Kingdom |