Customer Service Advisor London Stratford

National Express Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transportation company is seeking a Customer Service Advisor at London Stratford to provide outstanding support in a dynamic environment. Your responsibilities include delivering exceptional customer service, providing information about services, and ensuring health and safety protocols. Candidates should have confident English skills and experience in a fast-paced service role. The role offers a range of perks, including free coach travel and access to an Employee Assistance Programme. Apply now to join a diverse and inclusive team!

Benefits

Free coach travel

Complimentary travel for a nominated person

Free uniform

Company pension

Employee Assistance Programme

Private online GP service

Exclusive benefits and savings

Qualifications

• Previous experience in a fast-paced, front-line customer service role.
• Ability to work well independently and as part of a team.
• Flexibility to work shifts, including weekends.

Responsibilities

• Deliver outstanding customer service with a positive approach.
• Provide information about services and updates clearly.
• Support team members and help with training.

Skills

Confident English language communication skills

Experience in customer service

Friendly attitude

Ability to work in a team

Good stamina

Flexibility for shifts

Job description

We’re excited to offer a fantastic opportunity to become a Customer Service Advisor at London Stratford. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location: London Stratford (which is a road side operation)

Schedule: 4 Days working, 2 Days off

Shifts:

• 01:50 am-10:20 am
• 09:50 am-18:20 pm
• 10:50 am until 07:20 pm

Interview Date: Monday 26th January 2026

As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.

What you'll do...

• Delivering outstanding customer service with a positive and proactive approach
• Providing information about services, updates, and disruptions clearly and accurately
• Using ticketing and operational systems confidently and responsibly
• Supporting and encouraging team members, and helping with training when needed
• Following all health and safety procedures to maintain a secure working environment

What you'll need...

• Confident English language communication skills
• Previous experience in a fast-paced, front-line customer service role
• A friendly, can-do attitude and a desire to keep learning and growing
• The ability to work well both in a team and independently
• Good stamina and overall fitness – this role can involve standing or sitting for extended periods
• Flexibility to work shifts, including weekends and bank holidays

What we offer in return for your hard work and commitment…

• Free Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person on the National Express network
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.