Customer Service Advisor — Flexible, Growth‑Oriented

Yorkshire Building Society Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mutual society in Newcastle upon Tyne is looking for a Customer Service Advisor to connect with people and enhance the customer experience. The role offers a positive work environment where helping members is prioritized over sales targets. The ideal candidate will have a growth mindset, be adaptable to change, and be eager to learn through comprehensive training. Flexible working options are available, ensuring a healthy work-life balance.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15%

Pension contribution up to 11%

Private medical insurance and health plans

Access to benefits portal with discounts

Qualifications

• No financial services background required, just a positive mindset.
• Embraces change with curiosity and positivity.
• Eager to learn through training and development opportunities.

Responsibilities

• Build meaningful relationships with members and assist them in finding suitable products.
• Communicate across various channels to support members with their accounts.
• Focus on doing what’s right for members without sales pressure.

Skills

Motivation to help others

Adaptability

Empathy

Confident in using digital tools

Strong relationship building

Job description

A leading mutual society in Newcastle upon Tyne is looking for a Customer Service Advisor to connect with people and enhance the customer experience. The role offers a positive work environment where helping members is prioritized over sales targets. The ideal candidate will have a growth mindset, be adaptable to change, and be eager to learn through comprehensive training. Flexible working options are available, ensuring a healthy work-life balance.