Customer Service Advisor: Elevate Every Interaction

Carlsberg Group; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading beverage supplier in the UK is seeking a Customer Service Advisor to deliver exceptional service. You will communicate with customers via calls, chats, and emails, while managing multiple inquiries efficiently. Ideal candidates will have strong communication skills, the ability to resolve issues, and proficiency in MS Office. Join a dynamic team at an exciting time of growth and innovation.

Benefits

Product allowance – alcoholic & non-alcoholic choices

Company bonus scheme

Life Assurance

24/7 GP services access

Company pension contribution

High street discounts

Qualifications

• Recent call centre experience or customer facing environment would be desirable but not essential.
• Strong communication skills with a sympathetic telephone manner.
• Excellent administration, IT, and organisational skills.

Responsibilities

• Deliver exceptional customer support service.
• Communicate with customers through calls, chats, and emails.
• Manage multiple customer situations effectively.

Skills

Call centre experience

Problem-solving

Strong communication skills

MS Office proficiency

Teamwork

Job description

A leading beverage supplier in the UK is seeking a Customer Service Advisor to deliver exceptional service. You will communicate with customers via calls, chats, and emails, while managing multiple inquiries efficiently. Ideal candidates will have strong communication skills, the ability to resolve issues, and proficiency in MS Office. Join a dynamic team at an exciting time of growth and innovation.