Customer Service Advisor

PHS Group plc; Woolwich; On-site; GBP 26,000; Full time

Job summary

A market leader in washroom hygiene is seeking a Customer Services Advisor in Woolwich. This full-time role (40 hours per week) is focused on providing exceptional service to clients and supporting internal teams. Successful candidates will have experience in customer service, strong communication skills, and proficiency in Microsoft Office. The role offers a salary of £26,000 per annum, training opportunities, and excellent employee benefits including 23 days holiday and employee discounts.

Benefits

23 days holiday plus bank holidays

Accredited training opportunities

Employee discounts with major retailers

Free parking onsite

Life assurance

Pension scheme

Qualifications

• Previous experience in a customer service environment or phone support.
• Excellent communication and interpersonal skills.
• Self-motivated with the ability to work independently.

Responsibilities

• Handle inbound calls and build strong rapport with business customers.
• Resolve issues quickly and effectively, ensuring customers feel valued.
• Provide administrative support to sales, operations, and finance teams.

Skills

Customer service skills

Communication skills

Microsoft Outlook proficiency

Microsoft Excel proficiency

Job description

Customer Services Advisor

Mayflower Washrooms- Woolwich

Full time 40 hours per week Monday – Friday

We are seeking a motivated and customer-focused individual to join our Customer Service Team at Mayflower Washroom Solutions Woolwich. As the first point of contact for our valued clients, you will provide product and service information, resolve queries, and ensure every customer feels supported with accuracy and efficiency.

This role is central to our operations, supporting colleagues across sales, operations, and finance, while embodying our company vision of teamwork, customer focus, and continuous improvement.

In return for your expertise, you will get-

• A basic salary of £26,000 per annum
• No weekend or evening working – Monday to Friday (40 hours a week)
• You’ll work in our Mayflower Operations Centre with excellent opportunities to develop your career here.
• Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training.
• 23 days holiday plus bank holidays
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• Free Parking onsite so no parking costs
• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, online GP, cycle to work scheme, pension scheme, life assurance and more…

In return we are looking for people who are -

• Handle inbound calls and build strong rapport with business customers
• Resolve issues quickly and effectively, ensuring customers feel valued.
• Liaise with internal stakeholders to proactively solve client queries
• Communicate clearly and professionally via phone and email.
• Manage client liaison, generate sales reports, and process sales orders.
• Provide administrative support to sales, operations, and finance teams.
• Address client queries on products, deliveries, and services.
• Demonstrate a proactive, can-do attitude and genuine care for customer satisfaction.

The ideal candidate will have -

• Previous experience working in a similar environment or helping customers on the phone while updating details on a computer
• Proficient in Microsoft Outlook and Excel.
• Excellent communication and interpersonal skills.
• Self-motivated, disciplined, and able to work independently.
• Enthusiastic team player with a willingness to learn new skills.

Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years’ experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services,