Customer Service Advisor

CBRE; Inverness; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global facilities management provider is seeking a supportive role under the Facilities Manager in Inverness, Scotland. Responsibilities include assisting with tasks organized for clients, maintaining operational documentation, and completing daily assignments. This position requires a proactive approach in identifying issues related to maintenance and customer services. The role offers a structured 37.5-hour work week, adapting to the needs of airport operations. This company values equal opportunities, promoting a diverse workplace.

Qualifications

• Supportive role under Facilities Manager and FM Supervisors.
• Ability to maintain close working relationships with clients.
• Knowledge of emergency planning and controls.

Responsibilities

• Provide support for tasks and projects organized by the client.
• Identify and report maintenance and customer service issues.
• Complete daily and weekly tasks according to work schedule.

Job description

Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

The Role

• Provide a supportive role under the Facilities Manager and FM Supervisors.
• Complete nominated tasks, customer care surveys, activities and projects organised in connection with our client.
• Assist / contribute to maintaining the partnership and close working relationship with our client.
• Comply with all company policies and procedures.
• Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and escalated / resolved to a satisfactory conclusion.
• Maintain up to date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls.
• Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.

Hours

• The current rostered hours are set out to cover the airport operational hours between 04:30am and 22:30pm.
• Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues.
• Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary).
• This role offers 37.5 hours per week.

Email [e-mail] for more information or apply now!

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Service line: None