Customer Service Advisor

Ayvens Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mobility service provider in the UK is seeking a Customer Service Advisor based in Bristol. This role involves providing proactive and reactive support to Fleet Managers, ensuring outstanding customer experience while managing account renewals. Candidates should have experience in customer service, strong communication skills, and proficiency in Microsoft tools. The position offers a competitive salary, generous holiday, and a contributory pension scheme among other benefits.

Benefits

Generous contributory pension scheme

25 days holiday, plus bank holidays

Volunteering days

Travel Insurance

Dental Insurance

Flexible working options

Annual Bonus Scheme

Study support

Enhanced parental leave

Employee Referral Scheme

Cycle2work Scheme

Free breakfast/fruits

EV charging points and bike storage

Qualifications

• Previous experience in a customer service environment is essential.
• Ability to manage and resolve queries in a timely manner is required.
• Experience in a regulated industry is advantageous but not essential.

Responsibilities

• Act as the key contact for Fleet Managers across various accounts.
• Develop relationships to meet client needs and enhance commercial performance.
• Proactively manage the renewals process for accounts.

Skills

Communication skills

Time management

Organizational skills

Proactive problem solving

Microsoft proficiency

Job description

Customer Service Advisor page is loaded## Customer Service Advisorlocations: Bristol CECtime type: Full timeposted on: Posted Todayjob requisition id: JR\_10036665**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Ayvens Customer Service function provides market leading customer support to a broad range of customers inc Fleet Managers, Drivers and Broker Partners and providing outstanding service is crucial to protecting and growing the Ayvens brand.Specifically supporting our partnership with Ford Fleet Management (FFM) this is a tremendous opportunity, covering parental leave for 12Months, to join our thriving business.**Key Purpose*** To provide both reactive and proactive support to our clients, delivering a market leading customer experience.* To work collaboratively with colleagues throughout the wider department ensuring the customer needs are met through the delivery of outstanding administrative and processing support (including Quote/Order/Purchase) to appropriate accuracy, quality and delivery within SLA’s* To develop relationships with Fleet Managers to enable delivery of commercial performance through the delivery of successful renewals performance and increased uptake across the products and services portfolio.**Responsibilities*** Act as the key point of contact for the customer care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a market leading customer experience* Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role* To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs* Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the customer, attending customer visits where appropriate, to ensure we deliver to their requirements* Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)* Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration* Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the leadership team.**Skills, Experience & Background*** Previous experience within a customer service environment with an ability to manage and resolve queries in a timely fashion* Strong communication skills: written, verbal, report writing and presenting* Excellent time management, planning, organisational skills* Self-motivated with a ‘can do’ attitude* Highly competent in Microsoft* An interest in sharing own experience & expertise to support the personal development of others* Experience of working within a regulated industry would be advantageous however not essential**What We Can Offer**Generous contributory pension schemeBasic starting salary £24,55525 days holiday, in addition to bank holidaysVolunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Travel Insurance (cost associated)Dental Insurance (cost associated)Flexible working options availableEligibility for Annual Bonus SchemeStudy support (where applicable)Enhanced parental leaveGenerous Employee Referral Scheme (£1000)Cycle2work SchemeFree breakfast / fruitin the Bristol officeEV charging points, bike storage, shower & changing facilities, car parkingWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Bristol CECtime type: Full timeposted on: Posted 30+ Days Ago