Customer Service Advisor

Airport Placements; Ashford; On-site; GBP 26,000; Full time

Job summary

A reputable recruitment agency in the United Kingdom is seeking Customer Service Advisors to join a fantastic family-run business in Ashford. In this role, you will provide excellent service, manage inquiries, and maintain positive client relationships. Ideal candidates have experience in customer service, strong communication skills, and familiarity with CRM tools. This position offers a full-time, permanent contract alongside a competitive salary of £25,604 per annum and an opportunity to work in a supportive environment.

Qualifications

• Proven experience in customer service and administration.
• Excellent communication and interpersonal skills.
• Ability to build rapport with clients.

Responsibilities

• Provide excellent customer service to clients.
• Manage customer enquiries and resolve issues.
• Build and maintain strong relationships with clients.

Skills

Customer service experience

Communication skills

Interpersonal skills

CRM proficiency

Job description

Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: £25,604 per annum

We are delighted to once again be exclusively assisting one of our favourite clients in their search for 2 x Customer Service Advisors to join their team, this is a fantastic opportunity to join a highly reputable family run business with great values and an amazing product range.

Key Responsibilities

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions

Skills and Qualifications

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools