Customer Service Administrator

IXIA; Winnersh, Telford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology company in Winnersh is seeking a motivated Customer Service Administrator to support the team. You will manage administrative tasks related to customer service, ensuring timely responses to service requests and supporting representatives. The ideal candidate should have customer service experience and a proactive approach to teamwork. This role offers a 2-year fixed contract with flexible working options.

Benefits

2-year fixed contract

Immediate incorporation

Flexible working between home and office

Qualifications

• Experience in a fast-paced customer service environment.
• Some relevant experience in an administrative role.
• Proactive mentality with excellent teamwork.

Responsibilities

• Provide administrative support to customer service representatives.
• Handle data entry of service requests and manage quotes.
• Assign emails to Customer Service representatives.

Skills

Customer service experience

Excellent written and verbal communication

Organizational skills

Teamwork

Detail-oriented

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a motivated, people-oriented Customer Service Administrator for our team based in Winnersh or Telford! The ideal candidate will have Customer Service experience.

You will be responsible for interfacing with customers, logistics, and manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

You will be in charge of

• Performing the administrative support to our customer service representatives, ensuring that we are managing the repair/calibration requests
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes, and dealing with customers’ queries.
• Handling customer collection requests
• Assigning emails to the Customer Service representatives

We offer:

• 2-year fix contract
• Immediate incorporation
• Flexible working between home and office

Qualifications

• Customer service experience in a fast paced customer service environment
• Some relevant experience in an administrative role
• Must have excellent written, verbal and presentation skills
• Excellent team work, with a proactive mentality
• Must be detail-oriented and have excellent customer service, organizational and follow-up skills
• Must be able to interact effectively and cooperatively with employees at all levels
• Must be able to operate in a complex organization and handle multiple tasks simultaneously

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.