Customer Operations Process Owner

West Brom; West Bromwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent financial institution in West Bromwich is looking for a Process Owner to enhance operational procedures within the Customer Operations department. The successful candidate will manage process improvements and represent the company in industry engagements. Essential qualities include a strong customer focus, effective communication skills, and experience in administrative functions. Knowledge of regulatory requirements and various systems is desirable. This is a valuable opportunity to join a supportive team that values diversity and encourages applicants from all backgrounds.

Qualifications

• Positive, helpful, and supportive attitude.
• Experience in administrative functions required.
• Knowledge of regulatory legislation.

Responsibilities

• Identify and implement process improvements within Customer Operations.
• Represent the Society in industry forums and supplier meetings.
• Conduct regular gap analyses for process optimization.

Skills

Customer centricity

Effective communication

Team collaboration

Initiative

Time management

Tools

UFSS

MAPS

Siebel

Job description

A prominent financial institution in West Bromwich is looking for a Process Owner to enhance operational procedures within the Customer Operations department. The successful candidate will manage process improvements and represent the company in industry engagements. Essential qualities include a strong customer focus, effective communication skills, and experience in administrative functions. Knowledge of regulatory requirements and various systems is desirable. This is a valuable opportunity to join a supportive team that values diversity and encourages applicants from all backgrounds.