Customer Operations Leader — Drive Service Excellence

Moneybox; Harrow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing wealth management company in Harrow is seeking a Customer Operations Team Leader to guide a team of Executives, ensuring excellent service and efficient workflow. The ideal candidate has at least 2 years of management experience and a keen focus on customer service. Offering competitive salary packages and a hybrid work model, this role provides an opportunity to make a significant impact in an award-winning environment.

Benefits

Competitive remuneration package

Gympass subscription

Private medical insurance

Personal L&D allowance

25 days holiday plus bank holidays

Qualifications

• Minimum 2 years of management experience.
• Ability to balance big-picture thinking with day-to-day workflow management.
• Effective communicator who can clearly advocate ideas.

Responsibilities

• Lead a group of Customer Operations Executives.
• Oversee daily workload and manage escalations.
• Conduct weekly one-on-ones and performance reviews.

Skills

Leadership

Communication

Organizational skills

Analytical thinking

Customer focus

Job description

A growing wealth management company in Harrow is seeking a Customer Operations Team Leader to guide a team of Executives, ensuring excellent service and efficient workflow. The ideal candidate has at least 2 years of management experience and a keen focus on customer service. Offering competitive salary packages and a hybrid work model, this role provides an opportunity to make a significant impact in an award-winning environment.