Customer Liaison & Service Coordinator

Alpha Scientific Ltd; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading scientific company in Slough is seeking an entry-level Customer Service and Administrative representative. You will be responsible for managing customer queries, ensuring timely communication, and maintaining quality standards. Ideal candidates have excellent communication skills, are team players, and pay attention to detail. This full-time role offers benefits including a matched pension contribution and life assurance.

Benefits

20 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Genuit sharesave scheme

Qualifications

• Must have excellent communication skills to liaise with customers.
• Teamwork and an open, honest character are essential.
• Good eye for detail and understanding of business processes is necessary.

Responsibilities

• Be the face of Alpha Scientific and address customer queries in a timely manner.
• Liaise with customers regarding water samples and queries.
• Maintain communication with customers and deliver consumables.
• Assist in managing the sample log and registration.
• Ensure the highest work standards are maintained.
• Work alongside management to deliver exceptional service.
• Be responsible for client communications via calls and emails.
• Timely dispatch of internal and external reports.
• Maintain quality data records.

Skills

Excellent communication skills

Ability to work in a team

Attention to detail

Job description

A leading scientific company in Slough is seeking an entry-level Customer Service and Administrative representative. You will be responsible for managing customer queries, ensuring timely communication, and maintaining quality standards. Ideal candidates have excellent communication skills, are team players, and pay attention to detail. This full-time role offers benefits including a matched pension contribution and life assurance.