Customer Interaction Specialist

Soldo; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Soldo is seeking a Customer Interaction Specialist to enhance customer service and support for its financial management solutions. The role involves responding to customer inquiries via various channels and troubleshooting issues to ensure satisfaction. Ideal candidates possess excellent communication skills, strong problem-solving abilities, and experience in customer service within financial services or technical support. Join Soldo to contribute to a proactive customer experience while enjoying flexible working options and generous career development opportunities.

Benefits

Private healthcare

Annual £500 career development budget

Flexible working options

60 days’ work anywhere

25 days’ leave plus public holidays

Up to 2 volunteering days per year

Employee Assistance Programme

Qualifications

• Prior experience in customer service, ideally in financial services or software support.
• Basic technical troubleshooting skills or willingness to learn.
• A customer-centric approach with a strong desire to exceed customer expectations.

Responsibilities

• Providing prompt, friendly, and effective assistance to customers.
• Responding to inquiries via email, chat, and phone.
• Collaborating with other teams to resolve complex cases.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Organizational skills

Job description

London, United Kingdom | Posted on 18/08/2025

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.

Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.

By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.

Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.

We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together.

What's in it for you

• Private healthcare – for you and your family
• Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget
• Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
• Flexible working options, including working from home, our Marylebone office
• 60 days’ work anywhere – even outside the UK if you want
• 25 days’ off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday
• Up to 2 volunteering days per year
• Your own personal company Soldo card
• Employee Assistance Programme

The role

The Customer interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer satisfaction. They also collaborate with other teams to resolve complex cases and contribute to improving support processes, Including financial services and first-line software support. The goal is to deliver an exceptional customer experience while maintaining high service standards.

We're looking for someone who must have:

• Excellent communication skills, with the ability to explain complex issues in simple terms.
• Strong problem-solving abilities and a "can-do" attitude.
• Ability to handle a high volume of customer inquiries while maintaining professionalism.
• Prior experience in customer service, ideally in financial services or software support.
• Basic technical troubleshooting skills or willingness to learn.
• A customer-centric approach with a strong desire to exceed customer expectations.
• Strong attention to detail and organisational skills.

Preferred Qualifications:

• Experience in a financial services or SaaS (Software as a Service) environment.
• Familiarity with financial transactions, banking, or corporate account management.