Customer-Focused Service Advisor – Automotive Aftercare Pro

Sandicliffe Ltd.; Loughborough; On-site; GBP 29,000 - 35,000; Full time

Job summary

A family-owned automotive group in Loughborough seeks a proactive Service Advisor to join their busy after-sales team. The role involves establishing customer relationships, managing service bookings, and effectively communicating technical information. Applicants should exhibit strong communication and organizational skills while maintaining a commitment to inclusive and positive customer interactions. This position offers a competitive salary, bonuses, and benefits.

Benefits

Competitive salary and performance-based bonuses

Staff discounts on vehicle purchases/servicing

Cycle-to-work scheme

Well-being initiatives

Family-friendly culture

Qualifications

• Experience in an automotive/motor-trade after-sales environment is ideal.
• Ability to explain technical/service information in a customer-friendly manner.
• Commitment to providing a positive and inclusive customer experience.

Responsibilities

• Establish relationships with customers and manage service bookings.
• Explain vehicle issues and associated costs clearly.
• Document all vehicle data and customer records accurately.

Skills

Proven customer-facing experience

Strong communication skills

Excellent organizational and time-management skills

Proactive mindset

IT systems proficiency

Job description

A family-owned automotive group in Loughborough seeks a proactive Service Advisor to join their busy after-sales team. The role involves establishing customer relationships, managing service bookings, and effectively communicating technical information. Applicants should exhibit strong communication and organizational skills while maintaining a commitment to inclusive and positive customer interactions. This position offers a competitive salary, bonuses, and benefits.