Customer-Focused Administrative Assistant (CRM & Invoicing)

MyIntegra Group; Croydon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services provider in Croydon is looking for a full-time administrative support role focusing on customer service and stakeholder management. Responsibilities include managing participant inquiries, handling CRM data, and processing invoicing. Ideal candidates have experience in Disability, Aged Care, or Healthcare, alongside strong communication skills. The organization offers a supportive team environment, ongoing training, and competitive salary as part of their commitment to employees.

Benefits

Ongoing training and career progression

Comprehensive Employee Assistance Program

Paid parental leave

Discounts at major retailers

Employee recognition program

Qualifications

• Experience in Disability, Aged Care, Healthcare, or similar areas.
• Relevant experience in administrative support roles.
• Ability to manage CRM data efficiently.

Responsibilities

• Provide customer service to participants and stakeholders.
• Manage participant enquiries and leads.
• Oversee invoicing and administrative tasks.
• Coordinate onboarding processes effectively.
• Maintain accurate records in the CRM system.

Skills

Customer service

Stakeholder management

Organizational skills

Communication skills

Attention to detail

Self-motivation

Education

Tertiary qualifications in Administration/Business Support

Tools

Salesforce

Microsoft Excel

Job description

A leading support services provider in Croydon is looking for a full-time administrative support role focusing on customer service and stakeholder management. Responsibilities include managing participant inquiries, handling CRM data, and processing invoicing. Ideal candidates have experience in Disability, Aged Care, or Healthcare, alongside strong communication skills. The organization offers a supportive team environment, ongoing training, and competitive salary as part of their commitment to employees.