Customer Experience Team Lead — Drive WOW Support (London)

Bloobloom Ltd.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative eyewear startup in London is looking for a Customer Service Team Lead to join their Customer Experience team. This role involves engaging with customers across channels, overseeing order lifecycles, and advocating for customer needs. Ideal candidates are passionate about customer service, have strong communication skills, and thrive in a dynamic environment with opportunities for professional growth.

Benefits

Free spectacles and sunglasses

22-day holiday + Bank Holidays

Discounts for family and friends

Competitive salary depending on experience

Regular company socials and events

Qualifications

• Fluent English speaker with exceptional verbal and written communication skills.
• Relevant experience in a communications or customer-facing role.
• Previous experience in the Optical industry would be a bonus.

Responsibilities

• Answer customers’ enquiries on all channels.
• Demonstrate exceptional product knowledge.
• Oversee the complete lifecycle of orders.

Skills

Exceptional communication skills

Customer engagement

Problem-solving

Multitasking

Team collaboration

Education

University degree or equivalent

Job description

An innovative eyewear startup in London is looking for a Customer Service Team Lead to join their Customer Experience team. This role involves engaging with customers across channels, overseeing order lifecycles, and advocating for customer needs. Ideal candidates are passionate about customer service, have strong communication skills, and thrive in a dynamic environment with opportunities for professional growth.