Customer Experience Strategy Lead – Network Access

CRH Group; Craigavon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in manufacturing is seeking a Customer Service Manager in Craigavon, UK. This role involves leading a team to enhance customer experience and retention, and developing a customer service strategy. The ideal candidate will possess a degree in Business Management and significant experience in customer service management within an international environment. Benefits include company pension, healthcare options, and career development opportunities.

Benefits

Company pension contribution

Healthcare options

Career development opportunities

Qualifications

• Proven experience in Customer Service or Internal Sales Management.
• Ability to improve customer service through business decisions.
• Track record of implementing Customer Service strategies.

Responsibilities

• Lead Customer Service teams to enhance customer experience.
• Design and implement customer service strategy.
• Engage with Sales and Operational leaders for customer insights.

Skills

Strong financial and business acumen

Stakeholder management skills

Flexibility for travel

Education

Degree in Business Management or related field

Job description

A global leader in manufacturing is seeking a Customer Service Manager in Craigavon, UK. This role involves leading a team to enhance customer experience and retention, and developing a customer service strategy. The ideal candidate will possess a degree in Business Management and significant experience in customer service management within an international environment. Benefits include company pension, healthcare options, and career development opportunities.