Customer Experience & Logistics Specialist

Maersk Company; Felixstowe; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global logistics leader is looking for a Customer Experience Agent in Felixstowe. This role involves delivering excellent customer service, liaising with stakeholders, and seeking improvements. The ideal candidate will have strong analytical skills and attention to detail. The position offers competitive benefits, including annual leave, hybrid working options, and a bonus scheme. Join a diverse, inclusive, and innovative team committed to customer satisfaction.

Benefits

Annual leave with buy/sell option

Hybrid working arrangements

Annual bonus and pension scheme

Family-friendly benefits

Access to Employee Assistance Program

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to use rigorous logic and analytical skills.
• Capability to meet tight deadlines in a changing environment.

Responsibilities

• Deliver exceptional customer service professionally and efficiently.
• Liaise with third party suppliers and Maersk offices.
• Innovate and seek ways to improve customer service.

Skills

Customer satisfaction

Analytical skills

Deadline management

Microsoft Word

Microsoft Excel

Customer service mindset

Attention to detail

Tools

Microsoft Outlook

Job description

A global logistics leader is looking for a Customer Experience Agent in Felixstowe. This role involves delivering excellent customer service, liaising with stakeholders, and seeking improvements. The ideal candidate will have strong analytical skills and attention to detail. The position offers competitive benefits, including annual leave, hybrid working options, and a bonus scheme. Join a diverse, inclusive, and innovative team committed to customer satisfaction.