Customer Experience Delivery Lead (Hybrid)

Mesh-AI Limited; Peterborough; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading payment solutions provider is looking for a Service Delivery Manager to join their team in Peterborough, UK. Responsibilities include driving customer experience, managing escalations, and collaborating with teams to improve processes. Candidates should have at least 5 years of experience, a relevant bachelor's degree, and excellent communication skills. This hybrid role offers competitive salary and benefits, emphasizing customer care and problem-solving in a diverse environment.

Benefits

Market competitive salary

Annual bonus opportunity

Flexible work approach

Generous health insurance

Paid volunteering time

Qualifications

• Minimum of 5 years of related experience.
• Driving license is a requirement for client visits.
• Ability to communicate complex information clearly.

Responsibilities

• Drive a seamless customer experience.
• Collaborate with cross-functional teams.
• Manage customer escalations and complaints.

Skills

Expert communication skills

Problem-solving ability

Self-starter

Time management

Strong knowledge of MS applications

Education

Bachelor’s degree (or equivalent work experience)

Tools

Power BI

JIRA

Confluence

Job description

A leading payment solutions provider is looking for a Service Delivery Manager to join their team in Peterborough, UK. Responsibilities include driving customer experience, managing escalations, and collaborating with teams to improve processes. Candidates should have at least 5 years of experience, a relevant bachelor's degree, and excellent communication skills. This hybrid role offers competitive salary and benefits, emphasizing customer care and problem-solving in a diverse environment.