Customer Experience Advisor — Right First Time

Abbott Laboratories; Abingdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare company seeks a Customer Services Advisor to deliver outstanding customer experience in Abingdon. You will work in a dynamic environment, handling customer interactions with professionalism and resolving issues promptly. Strong communication skills are essential, as well as the ability to stay calm under pressure. This full-time role operates on a rotating shift schedule, and while prior experience in customer service is preferred, training will be provided. Strong technology skills, including a good working knowledge of Microsoft applications, are required.

Qualifications

• Previous experience in a customer service or contact centre environment preferred.
• Good working knowledge of technology and customer service systems.
• Ability to manage multiple tasks effectively.

Responsibilities

• Deliver outstanding customer experience in a dynamic environment.
• Handle customer interactions with care and professionalism.
• Resolve issues promptly and provide accurate information.

Skills

Strong communication skills

Ability to stay calm under pressure

Confident using technology

Education

Educated to degree level or equivalent work experience

Tools

Salesforce

Sage

Microsoft applications

Job description

A leading healthcare company seeks a Customer Services Advisor to deliver outstanding customer experience in Abingdon. You will work in a dynamic environment, handling customer interactions with professionalism and resolving issues promptly. Strong communication skills are essential, as well as the ability to stay calm under pressure. This full-time role operates on a rotating shift schedule, and while prior experience in customer service is preferred, training will be provided. Strong technology skills, including a good working knowledge of Microsoft applications, are required.