Customer Experience Advisor

EVO Group; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A market-leading organisation in the UK is seeking a Customer Experience Advisor to ensure exceptional service and build customer relationships. The role involves contacting customers, handling inquiries, and providing tailored solutions. Ideal candidates will have demonstrated customer service skills and an ability to work towards targets. This is a full-time, entry-level position offering opportunities for growth.

Benefits

Opportunities for growth and development

Collaborative work environment

Qualifications

• Experience in a customer-focused telephony environment.
• Strong interpersonal and communication skills are essential.
• Must be able to work towards targets.

Responsibilities

• Contact customers to optimise sales and promote campaigns.
• Handle inbound and email enquiries efficiently.
• Maintain customer databases and identify growth opportunities.

Skills

Customer service experience

Strong communication skills

Ability to build rapport

PC literacy

Critical thinking

Job description

Join to apply for the Customer Experience Advisor role at evo

We’re looking for a Customer Experience Agent to join our dynamic team. You'll be the voice of the customer, ensuring every interaction is meaningful and exceeds expectations. Your goal? Build strong relationships, deliver exceptional service, and identify opportunities for growth.

Key Responsibilities

• Proactively contact customers to optimise sales and promote campaigns
• Handle inbound and email enquiries, delivering outstanding service
• Maintain accurate customer databases and identify growth opportunities
• Analyse trends and gaps to create tailored solutions
• Ensure investigations meet SLA requirements while protecting profitability

What We're Looking For

• Proven experience in a customer-focused telephony environment
• Strong interpersonal and communication skills
• Ability to build rapport quickly and work to targets
• PC literate and adaptable to change
• Critical thinking and problem-solving skills

Desirable

• Experience in customer service, sales, or B2B/B2C environments
• Understanding of KPIs and performance measures

Why Join Us?

• Be part of a market‑leading organisation with a strong reputation
• Work in a collaborative, customer‑focused team
• Opportunities for growth and development

Ready to make an impact? Apply today and help us deliver exceptional experiences to our customers.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Administrative and Support Services

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