Customer Engineer - United Kingdom, Virtual

NCR Atleos Corporation; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial technology leader based in the UK is seeking a Customer Engineer to manage repairs and maintenance of ATMs and related equipment. Successful candidates will have a UK driving license, be mechanically inclined, and possess excellent problem-solving skills. This role involves working directly with customers to ensure high satisfaction levels, requiring some travel and flexibility in work hours, including early/late shifts and weekends.

Benefits

Company vehicle with fuel card

Tools and equipment provided

Uniform and PPE provided

Qualifications

• Experience in break/fix, IT, computer/mechanical repair preferred.
• Ability to work with minimal supervision.
• Flexibility with working shifts including weekends and rotating shifts.

Responsibilities

• Diagnose faults, make repairs, and replace modules on equipment.
• Ensure continuity of customer operations and high customer satisfaction.
• Responsible for ownership of customer problems until resolved.

Skills

Problem-solving skills

Mechanical/electrical aptitude

Interpersonal skills

Ability to work under pressure

Education

Full UK, manual driving license

Tools

Windows operating systems

Basic computer hardware/software knowledge

Job description

**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Title: Customer Engineer****Location:** **United Kingdom, Virtual****POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:*** To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.* Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction* Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements* May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods* Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)* Tools/laptop/Android phone and all other required tools are provided* Uniform and PPE provided**BASIC QUALIFICATIONS:*** A Full UK, manual driving license is mandatory* Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.* Experience preferred with Windows operating systems* Experience preferred in general PC hardware and software maintenance* Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure* High level of mechanical/electrical aptitude* Excellent interpersonal skills and customer facing relationship skills required* To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shiftsOffers of employment are conditional upon passage of screening criteria applicable to the job.**EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.**Statement to Third Party Agencies**To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.