Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme

Simian Risk Group; Warrington; On-site; GBP 20,000 - 28,000; Full time

Job summary

A specialized customer service firm in Warrington is seeking a Customer Engagement Associate to be the first point of contact for clients, ensuring high-level service from initial enquiry to course completion. Responsibilities include processing bookings, managing customer records, and supporting internal teams. The role demands excellent communication skills and a customer-focused attitude, with opportunities for professional development and a competitive salary package.

Benefits

Competitive salary

Professional development opportunities

22 days’ holiday

Company pension scheme

Free parking

Regular company events

Qualifications

• Confident and professional with excellent communication skills.
• Organized and able to manage multiple tasks efficiently.
• Customer-focused with a genuine passion for providing great service.
• Comfortable using CRM systems and standard office software.
• Keen to learn, grow, and develop within a national organisation.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Process bookings and coordinate training schedules efficiently.
• Maintain accurate customer records and support reporting requirements.
• Liaise with trainers to ensure courses run smoothly.
• Contribute to the continuous improvement of customer service processes.

Skills

Excellent communication skills

Organizational skills

Customer-focused

Proficient in CRM systems

Positive and proactive attitude

Job description

As a Customer Engagement Associate, you’ll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You’ll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for.

Working closely with the Customer Engagement Lead and wider team, you’ll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations.

What You’ll Do

Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information

Process bookings and coordinate training schedules efficiently

Maintain accurate customer records and support reporting requirements

Liaise with trainers and internal departments to ensure courses run smoothly

Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks

Help identify opportunities for cross-selling or repeat business with existing clients

Contribute to the continuous improvement of customer service processes

Represent SIMIAN with professionalism and enthusiasm at all times

About You

We’re looking for someone who is:

Confident and professional, with excellent communication skills

Organised and able to manage multiple tasks efficiently

Customer-focused with a genuine passion for providing great service

Comfortable using CRM systems and standard office software

Positive, proactive, and ready to contribute to a collaborative team environment

Keen to learn, grow, and develop within a leading national organisation

What You’ll Get in Return

A supportive, friendly team environment

Opportunities for professional development and career progression

Competitive salary and benefits package

22 days’ holiday (plus service-related increases)

Company pension scheme

Free parking and regular company events

The chance to join a passionate, professional team dedicated to safety, quality, and service excellence

Those with an interest in this position can download the full job description here . When making a formal application, interested parties should include a covering letter and CV outlining work history to [e-mail]. Applications that do not include this information may be rejected.

Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed.

We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our pre-recruitment checks.

Previous applicants are welcome to reapply.