Customer Enablement Manager

Cambridge University Press Ltd.; Cambridge; Hybrid; GBP 35,000 - 46,000; Full time

Job summary

A leading academic publisher is seeking a Customer Enablement Manager to lead a global team and drive strategic goals. The successful candidate will ensure effective support within the Sales team while collaborating across departments. Ideal applicants will have proven leadership and problem-solving skills, with experience in sales operations valued. This role offers a hybrid working model in Cambridge, along with competitive benefits such as annual leave and health insurance.

Benefits

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 × annual salary

Green travel schemes

Qualifications

• Strong leadership and development skills.
• Proven track record in operational challenges.
• Excellent organisational skills.

Responsibilities

• Lead and develop a global team of Customer Enablement Executives.
• Connect sales teams with shared services across departments.
• Identify opportunities for process improvement to enhance customer experience.

Skills

Leadership skills

Organisational skills

Problem-solving skills

Resilience

Tools

Salesforce

Job description

Job Title: Customer Enablement Manager

Salary: £35,200 - £45,700

Location: Cambridge, UK – Hybrid (at least 2 days per week in the office)

Contract: Permanent

Hours: Full time (35 hours per week)

Are you ready to step in and make a difference to an exciting, complex digital business?

In this role, you will lead and develop a global team of Customer Enablement Executives. You will play a key role in supporting the Head of Customer Enablement by managing operational activities and driving the achievement of strategic goals.

The Customer Enablement Manager will ensure the team operates as a vital support function within the Sales team, collaborating closely to maximize revenue, profit, and market share across all Cambridge Academic content and formats.

We are Cambridge University Press & Assessment a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

The Customer Enablement Manager plays a pivotal role in the success of our global institutional sales teams, delivering more than £50m in annual sales for Cambridge.

Key areas of responsibility

• Team management and leadership: Lead and develop your team while supporting ongoing transformation initiatives, assisting the Head of Customer Enablement in guiding the team through change.
• Serving as a central link between departments: Connect institutional sales teams with shared services and other departments across Cambridge University Press & Assessment.
• Process improvement: Continuously identify opportunities to enhance processes and elevate the customer experience.

About You

You will bring strong leadership and development skills to ensure consistency and high standards of work across an international team. You will have a proven track record of addressing operational challenges through innovative problem‑solving. Key qualities for this role include diligence, excellent organisational skills, and resilience.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Management experience
• Sales operations / customer enablement background
• Salesforce experience

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 × annual salary
• Green travel schemes

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.

Interview process

First stage virtual interview via MS Teams. You'll be provided with a brief for a role related task which you will need to present to during the interview.

Final stage interview: in‑person at our offices in Cambridge.

Closing date for all applications will be 28 January 2026. Shortlisted candidates can expect interviews to take place on week commencing 2 February 2026.

If you require any reasonable adjustments during the recruitment process due to a disability or a long‑term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that explores new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Shared our mission will inspire your own growth, development and progress in an environment that embraces difference, change and aspiration.

Our commitment

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, cultural background or social class. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.