Customer Contact Centre Exec — Warm Calls & 30 Days Holiday

Snows Group; Southampton; On-site; GBP 33,000; Full time

Job summary

A prestigious motor group in Southampton is looking for a Customer Contact Centre Executive to provide exceptional customer service in a supportive and friendly environment. This role entails making and receiving calls for bookings related to vehicle servicing. Candidates must have a passion for customer care, a friendly demeanor, and the ability to work flexible hours. Competitive salary with various benefits including up to 30 days of holiday and automotive discounts.

Benefits

Competitive salary + commission

30 days holiday including Bank holidays

Birthday day off

No Sunday or Bank Holiday working

Discounts on shopping vouchers

Automotive discounts on services

Refer a friend scheme

Qualifications

• Passion for customer service and supporting customers.
• Ability to work flexible hours due to shift rotation.
• Experience in a call center or similar environment preferred.

Responsibilities

• Make and receive calls for existing customers regarding bookings.
• Assist customers with MOT, servicing, and vehicle-related inquiries.
• Maintain customer satisfaction by providing excellent service.

Skills

Excellent Customer Service

Energetic and Friendly Attitude

Flexibility in Working Hours

Job description

A prestigious motor group in Southampton is looking for a Customer Contact Centre Executive to provide exceptional customer service in a supportive and friendly environment. This role entails making and receiving calls for bookings related to vehicle servicing. Candidates must have a passion for customer care, a friendly demeanor, and the ability to work flexible hours. Competitive salary with various benefits including up to 30 days of holiday and automotive discounts.