Customer Communications Lead

Ayvens Group; Bristol; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading mobility solutions provider is seeking a Marketing Communications Lead to oversee operational communication strategies and stakeholder management in Bristol. The role involves ensuring compliance with governance standards, enhancing communication skills within the team, and delivering innovative solutions. The ideal candidate will have a strong background in communications and stakeholder management, thriving in a fast-paced environment. This fixed-term contract offers a competitive salary and generous benefits including a pension scheme, holiday allowance, and volunteering days.

Benefits

Competitive starting salary c£38,000 - £40,000

Generous contributory pension scheme

25 days holiday

Volunteering days

Qualifications

• Proven track record of success in a communication-focused role.
• Strong teamworking and collaboration skills.
• Ability to work in a dynamic fast-paced environment.

Responsibilities

• Manage the development & delivery of operational communications.
• Lead improvement in communication skills across the team.
• Manage customer communications governance and quality control.

Skills

Stakeholder management

Analytical skills

Communication skills

Team collaboration

IT literacy

Job description

Marketing Communications Lead page is loaded## Marketing Communications Leadlocations: Slough: Bristol CECtime type: Full timeposted on: Posted Todayjob requisition id: JR\_10036785**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Product & Marketing is responsible for the development oversight and performance of the Ayvens suite of products and services; the translation of these to market, channel and subsegment propositions, and the optimisation of promotional activities to create demand, best positioning Ayvens within the UK market.As we move forward with our integration this is a tremendous project based opportunity to join us for a fixed term contract of 12 Months**Overall Purpose*** Manage the development & delivery of operational communications throughout the customer journey (operational updates, on-boarding, in-life & contract renewals).* Lead improvement in communications skills across the Product & Marketing team* Manage customer communications governance and quality control**Key Accountabilities*** Manage design and development of improvements in Operational Communications.* Support Head of P&M Operations with roadmap to digitise Operational Communications.* Manage customer communications governance and quality control ensuring compliance with consumer duty and company policies.* Manage record keeping, review and improvement in Customer Communications.* Represent Product & Marketing Operations with key stakeholder relationships in the business.* Act as Communications SME for the wider business.* Use business data (CQC reporting) to identify areas for communications improvements.* Manage supplier relationships in line with business policy to ensure efficient and compliant delivery of communications and continuous improvement.**Skills, Experience & Background*** Proven track record of success in similar communication focussed role.* Evidence of strong stakeholder management/ communication skills with the ability to influence.* Strong teamworking and collaboration skills.* Engaging and inclusive approach proposing new ideas and contributing to the change process* Strong analytical, presentation and communications skills.* An ability to illustrate a customer centric approach.* Working knowledge of Consumer Duty and the cross cutting rules.* Good standard in IT literacy inc a working knowledge of core Microsoft applications (Word, Excel, MS Teams)* Supplier or Relationship management* Ability to work in a dynamic face paced environment, enjoying the challenge of managing multiple projects simultaneously, working under pressure and to tight deadlines.**What We Can Offer**Competitive starting salary c£38,000 - £40,000Generous contributory pension scheme25 days holiday, in addition to bank holidaysVolunteering days to assist in charity workSustainability InitiativesGenerous Employee Referral Scheme (£1000)With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.