Customer Care Specialist

Brakes Food Shop; Bicester; Hybrid; GBP 28,000; Full time

Job summary

A leading food service provider in Bicester is looking for a Customer Support Advisor. In this full-time role, you will assist customers via phone and email, processing orders and queries effectively. You will develop strong customer relationships and ensure high-quality service. The position offers a competitive salary of £27,107 plus a bonus, hybrid working prospects after probation, and various employee benefits including discounts on food products and recognition awards.

Benefits

Huge discount on food products

Recognition awards

Pension

Career opportunities

Qualifications

• Previous office/customer service environment required.
• Self-motivated with a desire to exceed set standards.

Responsibilities

• Process all orders and collections with accuracy.
• Develop and maintain customer relationships through effective communication.
• Investigate and resolve customer issues promptly.

Skills

Excellent attention to detail

Confident problem solving

PC Literate

Job description

£27,107 plus Bonus £1200 Per Annum+ brilliant rewards and recognition scheme

Bicester -Fresh Direct

This is a full-time role working 37.5hrs per week. The shifts are8.5hrs, between 7am-5pm and working 1 in 3 weekends.

At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

Fresh Direct, along with Brakes, is part of the Sysco global familymeaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

As aCustomer Support Advisor, you will be providingexcellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.

After successful completion of your probation there is a potential for this role to be Hybrid

Key Activities & Responsibilities:

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
• Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly

Key Attributes:

• Previous office/customer service environment required
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standards
• PC Literate

What you'll get:

• Huge discount on all sorts of lovely food and award-winning products
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

Additional Information

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Fresh Direct

Built on a passion for food and feeding the nation, at Fresh Direct we are dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.