Customer Care - Full Time

McDonald's; East Kilbride; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fast-food leader in East Kilbride is looking for a Customer Care Assistant to enhance the dining experience. This role involves interacting with customers, maintaining a clean environment, and ensuring that all patrons feel welcome and valued. Candidates should exhibit effective communication skills, enthusiasm, and a team-oriented attitude. A comprehensive benefits package including holiday pay and employee discounts will be offered. This is your opportunity to join an iconic brand and contribute to a positive dining atmosphere.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Friendly and courteous behavior towards customers.
• Ability to maintain high energy levels in a fast-paced environment.
• Effective face-to-face verbal communication and eye contact skills.

Responsibilities

• Deal with customers and ensure proper functioning of customer areas.
• Maintain cleanliness in dining and toilet areas.
• Create a warm and welcoming atmosphere.

Skills

Effective communication

Attentive listening

Teamwork

Customer service

High energy

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands