Customer Care Coordinator

Vertu Motors plc; Newport; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading vehicle supply company in Newport is looking for a Customer Care Coordinator to enhance customer experience. This full-time role involves managing invoices, communicating with customers, and maintaining data accuracy. Ideal candidates will have strong communication and IT skills, alongside the ability to resolve complaints effectively. Joining this supportive culture offers generous leave, rewards, and career development opportunities.

Benefits

25 days of holiday plus bank holidays

Access to rewards platform with cashback offers

Preferential service rates

Employee Purchase Scheme

Participation in share incentive plan

Comprehensive pension plan

Enhanced family leave benefits

Ongoing training opportunities

Positive work environment

Flexible working arrangements

Community charity initiatives

Qualifications

• Outstanding written and oral communication skills.
• High level of IT proficiency.
• Excellent organisational ability, managing multiple tasks under pressure.
• Attention to detail for accuracy and quality.
• Experience in handling customer complaints effectively.

Responsibilities

• Raise vehicle invoices and manage finance company payouts.
• Maintain communication with customers and dealerships.
• Ensure accurate maintenance of internal spreadsheets and CRM systems.
• Handle customer complaints with professionalism and care.

Skills

Outstanding written and oral communication abilities

High level of IT literacy

Excellent organisational skills

Keen eye for detail

Proven expertise in managing and resolving customer complaints

Job description

Vans Direct Newport

Exciting Career Opportunity: Customer Care Coordinator at Vans Direct Newport

About Us: Vans Direct Limited stands at the forefront of the UK's van and commercial vehicle supply industry. By partnering with over 15 renowned manufacturers and various finance entities, we deliver a seamless, one-stop shopping experience for everyone from sole traders to large fleet operators. Our cutting‑edge, internet‑focused operations are driven by a dynamic contact‑centre environment that fosters both team collaboration and individual innovation.

Position Overview

We are excited to invite passionate individuals to apply for the Customer Care Coordinator role at our Newport office, strategically located on the outskirts of Cardiff. This full‑time, permanent position offers an engaging work schedule from Monday to Friday, 09:00 AM - 17:30 PM.

• Basic Salary: £25,539.06
• On‑Target Earnings (OTE): Up to £27,539.06

Key Responsibilities

• Administrative Functions: Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
• Customer Interaction: Maintain regular communication with customers and dealerships, providing updates on vehicle availability, discussing payment terms, addressing queries, and confirming delivery details.
• Data Management: Ensure the accurate maintenance of internal spreadsheets and CRM systems.
• Complaint Resolution: Handle customer complaints with professionalism, drafting appropriate responses and letters to ensure customer satisfaction.

Ideal Candidate Profile

• Communication Skills: Outstanding written and oral communication abilities.
• IT Proficiency: High level of IT literacy.
• Organisational Ability: Excellent organisational skills, capable of managing multiple tasks under pressure.
• Attention to Detail: Keen eye for detail to ensure accuracy and quality in all tasks.
• Complaint Handling Experience: Proven expertise in managing and resolving customer complaints effectively.

As this role falls under FCA regulation, the successful applicant will be required to pass a Financial Adverse and Criminal check during the onboarding process.

Why Join Vans Direct

• Generous Leave: 25 days of holiday, increasing with length of service, plus bank holidays.
• Rewards Platform: Access to an online platform offering cashback and discounts at various retailers.
• Service Discounts: Preferential rates for services.
• Employee Purchase Scheme: Exclusive access to our colleague purchase scheme.
• Share Incentive Plan: Participation in our share incentive scheme.
• Comprehensive Pension: Robust pension plan.
• Enhanced Family Leave: Superior maternity and paternity benefits.
• Continuous Learning: Ongoing training opportunities to help you develop your skills and advance your career.
• Positive Work Environment: A supportive and inclusive company culture that values teamwork and encourages innovation.
• Work‑Life Balance: We understand the importance of work‑life balance and offer flexible working arrangements to help you maintain it.
• Community Involvement: Opportunities to participate in community charity initiatives, reflecting our commitment to social responsibility.

Embark on a rewarding career journey with Vans Direct, where your growth and success are our priorities. Apply now and take the next step towards an exciting future with us!

Apply today and become a part of the Vans Direct success story!