Customer Care Associate

Transamerica Corporation; City of Edinburgh; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

A leading financial services firm based in Edinburgh is seeking a Customer Care Associate. In this role, you will provide essential support to customers by answering their inquiries and helping them manage their financial wellbeing through the Aegon Platform. Comprehensive training will be provided to ensure you have the skills needed to excel. This position offers a starting salary of £24,614, which can grow to £33,240 based on performance and commitment. A hybrid work model provides flexibility while ensuring collaboration.

Benefits

Retail discount vouchers

Cycle2work scheme

Subsidised restaurant

Online GP

Qualifications

• Experience in customer service (contact centre, face-to-face, retail, hospitality) is beneficial.
• Willingness to learn and grow within the role.
• Ability to communicate effectively with customers.

Responsibilities

• Answer inbound calls from customers regarding their financial wellbeing.
• Help customers navigate the Aegon Platform.
• Complete comprehensive training in customer care.

Skills

Customer service experience

Problem-solving skills

Compassionate interaction

Job description

**Customer Care Associate** **Permanent** **Location: Edinburgh**(Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) **Salary:**Starting salary is**£24,614**with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below. **Working pattern:****Full time** – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday. **Training:**Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success. **Closing Date:** Wednesday 21 January 2026At **Aegon UK**, we are united through a single, clear purpose: Helping people live their best lives. excited by the opportunities this brings. As a purpose-led business, Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location. **We Step Up:**As a **Customer Care Associate**, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money. **We’ll train you**: We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our **Customer Care Training Academy** and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction. got experience in customer service (contact centre, face-to-face, retail, hospitality – We’ll help you develop and grow with our **Pay & Progression**scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to **£33,240**(£17.05ph) and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP receive an email inviting you to complete a short series of interactive tasks. These are designed by our trusted partners, **Arctic Shores**, and aim to give us a better understanding of your skills, behaviours, and how you approach different situations. be invited to a conversation with one of our **Talent Acquisition Consultants.** This chat will focus more on how you think and respond to various scenarios, rather than your previous experience. If all goes well at this stage, We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation.As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We're here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grand or humble their ambitions.Working at Aegon, you'll play an important part in helping achieve this. Read more about life at Aegon here -