Customer Assistant

Marks & Spencer Plc; Craigavon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant in Craigavon. You will provide exceptional service to customers, manage stock levels, and promote M&S food products. Effective use of digital tools is essential. The role requires flexibility to work across various store areas and a commitment to delivering great customer experiences. Join us and be part of an inclusive workplace focused on excellence.

Qualifications

• Ability to deliver excellent customer service on the shop floor.
• Strong digital skills for utilizing tools like the Sparks App.
• Flexibility in adapting to different areas of the store.

Responsibilities

• Serve customers efficiently at service points and on the shop floor.
• Keep the store clean and ensure shelves are stocked.
• Monitor daily sales targets and selling opportunities.
• Engage proactively with customers to meet their needs.
• Build product knowledge to recommend products effectively.

Skills

Customer service

Digital capability

Team player

Adaptability

Attention to detail

Job description

Working Pattern

Week 1
Mon 05:00-11:00
Tues 05:00-11:00
Wed 05:00-11:00
Sat 05:00-11:00

Week 2
Mon 05:00-11:00
Tues 05:00-11:00
Wed 05:00-11:00
Fri 05:00-11:00

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the unsocial premium

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

• At M&S our customers don't wait, you’ll beitado to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in 百家乐 devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve ежાવ્યો.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionary how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to-being share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. perusteet>