Customer and Trading Manager - Convenience

Sainsbury’s Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail corporation in Cardiff is seeking a Customer and Trading Manager. This role requires overseeing daily store operations, delivering excellent customer service, and managing a team. Candidates should have a background in operations, a passion for customer service, and proven leadership skills. This full-time position offers a competitive salary, bonuses, and various perks including discounts and wellbeing support.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on various services

Qualifications

• Track record of delivering excellent customer service and coaching colleagues.
• Experience in leading a team in a customer-facing environment.
• Proven ability to manage performance issues and employee relations.

Responsibilities

• Ensure daily operations run smoothly and efficiently.
• Manage a team effectively, handling performance and disciplinary issues.
• Oversee customer service and ensure satisfaction.

Skills

Customer service

Team leadership

Performance management

Operational management

KPI management

Job description

Customer and Trading Manager - Convenience

Join us as a Customer and Trading Manager - Convenience at Sainsbury’s.

Overview

Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.

What you’ll be doing

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for day‑to‑day operations, often being the only manager on site with full accountability.
• Working alongside the team to complete all tasks, ensuring customers are served efficiently and safely.
• People management – managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Helping other stores in the network when needed.

What makes a great customer & trading manager

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing so alone in the absence of senior management.

Essential Criteria

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience of leading a team in a fast‑paced, customer‑facing environment – motivating others, driving performance and keeping operations running smoothly.
• Operational leadership skills – taking responsibility for store operations in the absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Managed employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience, store size, complexity and location. In addition to pay, we also offer a range of benefits for our managers:

• Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks; 15% on Fridays and Saturdays.
• Annual bonus scheme based on store and individual performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4–7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to develop your potential.
• Cycle to Work scheme – hire a bike and equipment, saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families and support for carers. Through internal networks, mentorship, training and career pathways we help our colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. Please let us know if you require reasonable adjustments during the application or interview stages; we will endeavour to support you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industry: Retail