Customer Advisor - In-Branch & Digital Banking (Ashton)

Nationwide Building Society; Ashton; On-site; GBP 23,000 - 30,000; Full time

Job summary

A major UK building society in Ashton-Under-Lyne is seeking a Customer Representative dedicated to providing first-class service across various channels. The role includes supporting customer transactions, handling queries, and promoting digital services. Ideal candidates are comfortable with technology and can engage with diverse customers effectively. This is a full-time, permanent position with comprehensive training provided. You'll join a committed team dedicated to customer care in a supportive environment.

Benefits

Private medical insurance

Competitive pension

Performance-related bonus

Training and development opportunities

Salary sacrifice benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Experience in customer service roles is preferred.
• Comfortable using digital banking tools and applications.
• Ability to empathize and communicate effectively with diverse customers.

Responsibilities

• Support customers with transactions both in-person and online.
• Educate customers on digital services and bank offerings.
• Handle customer queries across various channels including phone.

Skills

Customer service

Digital tool proficiency

Communication skills

Teamwork

Job description

A major UK building society in Ashton-Under-Lyne is seeking a Customer Representative dedicated to providing first-class service across various channels. The role includes supporting customer transactions, handling queries, and promoting digital services. Ideal candidates are comfortable with technology and can engage with diverse customers effectively. This is a full-time, permanent position with comprehensive training provided. You'll join a committed team dedicated to customer care in a supportive environment.