CRM Sales Specialist

Freight Investor Services Ltd.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global brokerage firm is seeking a CRM Sales Specialist to drive business development from London. The role focuses on engaging institutional clients and enhancing relationships with existing customers through various strategies and CRM systems. The ideal candidate will have strong interpersonal skills, knowledge of FIS products, and the ability to navigate fast-paced environments. Competitive salary, discretionary bonus, and opportunities for professional development are included in this dynamic role.

Benefits

Competitive salary and discretionary bonus

Learning & Development opportunities

Employee Assistance Programme

Private healthcare and life assurance scheme

Qualifications

• Knowledge of all FIS products and markets; sound knowledge of derivatives.
• Proven ability to engage and build relationships with institutional clients.
• Ability to manage time effectively under pressure in fast-moving environments.

Responsibilities

• Drive business development activity and engage institutional clients.
• Develop and execute CRM campaigns to enhance client relationships.
• Conduct market analysis to identify competitive advantages.

Skills

Strong interpersonal skills

Excellent written and verbal communication

Time management

Ability to engage institutional clients

Positive energy

Multi-tasking

Job description

London, United Kingdom | Posted on 12/01/2026

Freight Investor Services (FIS) is a leading global brokerage of freight and commodities. We are the world’s largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. We were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, we also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. We are proud of our innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do we provide excellent brokerage services, but also data services via our App, FIS Live, other data services, as well as education to help those entering new markets.

We have expanded via our network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through our global network, FIS offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Our expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence.

Job Description

THE ROLE

As a CRM Sales Specialist you will take ownership of driving business development activity from London, with a focus on engaging institutional clients, cross‑commodity funds and industry associations. The role combines client acquisition and relationship management with strategic commercial initiatives, positioning FIS for growth in new markets and strengthening its profile across the industry. It will utilise our internal CRM system and relationships to find new business, as well as cross‑sell our services to existing customers.

Key responsibilities

• Develop and execute CRM campaigns to drive engagement, retention and revenue.
• Promote FIS bespoke products, with the primary goal of acquiring new clients.
• Enhance and build strong working relationships with prospects, cross‑selling to our existing client base.
• Build a pipeline of new business, maintain reports and communications through our CRM.
• Conduct regional market analysis in order to establish the main point of competitive advantage, keeping abreast of competitive environment and trends to ensure FIS maintains place as market leader.
• Proactively source and develop new clients, identify client requirements and provide presentations/demonstrations to qualified leads.
• Assist in setting new clients onboarded, working with relevant internal colleagues to make this process as quick as possible and helping clients understand their requirements.
• Capture feedback from market players, sharing this internally to help improve systems and processes.
• Assist with projects to work on sales strategy and product roadmap.
• Provide reports on sales activity as required by management team.
• Support a risk and compliance aware culture and comply with FIS company policies.
• Significant travel may be required as an integral part of the role.

Risk and Compliance

• Maintain awareness of evolving regulation and market standards.
• Exercise judgement and act with integrity, due care, skill and diligence, and be open and co‑operative with the NFA, other regulators and exchanges.
• Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities.
• Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role.

Training

• Regular management feedback to ensure meet requirements.
• Complete any mandatory training required by the company and required deadlines.
• Maintain own Continued Professional Development (CPD).

Requirements

• Knowledge of all FIS products and markets; sound knowledge of derivatives as well as underlying markets in general.
• Strong interpersonal skills and ability to build relationships with internal and external stakeholders.
• High, positive energy and an ability to orchestrate a variety of client activities including on‑site demos, webinars, calls etc.
• Excellent written and verbal communication, and numerical skills.
• Ability to multi‑task and manage time effectively; manages expectations.
• Proven ability to engage and build relationships with institutional clients.
• Tenacious, adaptable and resilient in fast‑moving environments.

Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.

Benefits

• Competitive salary and discretionary bonus.
• Learning & Development / CPD opportunities.
• Employee Assistance Programme.
• Private healthcare and life assurance scheme.