CRM Manager: Dynamics 365 Lead for Charity (Hybrid)

Hospiceuk; Luton; Hybrid; GBP 44,000; Full time

Job summary

A charitable organization is seeking a CRM Manager for a full-time, fixed-term role to lead the implementation of Microsoft Dynamics 365. The role involves overseeing data governance, training staff, and ensuring effective usage of the CRM to support fundraising and operational teams. Candidates should have strong technical skills, experience in CRM management, and the ability to foster collaboration. The position offers a hybrid working model based in Luton, with a salary of £43,003 per annum.

Qualifications

• Proven experience managing a CRM system, ideally within a charity.
• Deliver system implementations and optimisations.
• Understanding of UK GDPR and data governance.

Responsibilities

• Lead completion and optimisation of Microsoft Dynamics CRM.
• Oversee configuration, integrations, upgrades, reporting.
• Design and deliver training for staff on the CRM system.

Skills

Strong technical expertise

Excellent communication skills

Data analysis

Problem-solving

Stakeholder management

Education

Degree-level education or equivalent professional experience

Tools

Microsoft Dynamics 365

Power BI

Job description

A charitable organization is seeking a CRM Manager for a full-time, fixed-term role to lead the implementation of Microsoft Dynamics 365. The role involves overseeing data governance, training staff, and ensuring effective usage of the CRM to support fundraising and operational teams. Candidates should have strong technical skills, experience in CRM management, and the ability to foster collaboration. The position offers a hybrid working model based in Luton, with a salary of £43,003 per annum.