Credit Controller

Arnold Clark Group; Glasgow; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading UK automotive retailer is seeking a meticulous Credit Controller to join their Leasing department in Glasgow. This full-time role focuses on managing customer accounts, allocating payments, and ensuring records are accurate. Ideal candidates possess excellent communication skills and attention to detail, along with the ability to handle customer queries professionally. A supportive work environment offers benefits like extensive annual leave and healthcare options.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• High degree of accuracy with figures and attention to detail.
• Ability to handle potentially difficult customer situations sensitively.
• Previous experience with public interactions is a plus.

Responsibilities

• Log bank payments from customers on systems.
• Allocate customer payments with high accuracy.
• Deal with customer queries efficiently.
• Process card payments via telephone.
• Reconcile customer accounts.
• Chase overdue payments through letters and calls.

Skills

Excellent telephone manner

Strong communication and influencing skills

Ability to work well as part of a team

Knowledge of using Microsoft Office

Great multi-tasking abilities

Job description

We’re recruiting for an organised, meticulous Credit Controller to join our Leasing department within our Head Office in Glasgow.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday - Friday 8.30am – 5pm

About the role

As our newCredit Controller, you’ll be responsible for keeping meticulous records and a watchful eye on customer accounts. Among your duties will be the allocation of cash, reconciliation of customer accounts and handling queries in a professional manner. You’ll also have to ensure customer accounts are up to date and track overdue accounts.

You’ll need a high degree of accuracy with figures, and superb attention to detail. As the role also necessitates speaking directly with customers on the phone, you’ll need to handle potentially difficult situations in a sensitive and professional manner.

Day-to-day duties

• Logging bank payments from customers on our systems
• Allocating customer payments with a high level of accuracy
• Dealing with customer queries
• Taking card payments via telephone
• Reconciling accounts
• Chasing overdue payments by letter and telephone

Essential skills

• An excellent telephone manner.
• Strong communication and influencing skills.
• The ability to work well as part of a team.
• Knowledge of using Microsoft Office.
• Great multi-tasking abilities.

Nice to have (but not essential)

• Previous experience working with members of the public.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.