CPD Coordinator

Royal Marsden; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cancer care provider is seeking an enthusiastic individual to support the Continuing Professional Development team. The role involves managing inquiries, inputting data, coordinating funding, and providing excellent customer service. Ideal candidates will have GCSE-level education, a CIPD Level 3 qualification, and strong communication and organizational skills. This position offers opportunities for development within a supportive work environment in Kingston upon Thames.

Benefits

Flexible working requests

Learning and development opportunities

Staff benefits

Qualifications

• Educated to GCSE level including English & Maths minimum grade C.
• CIPD Level 3 qualification or equivalent knowledge in Learning and Development.
• Experience in an administrative role with a focus on learning and development.

Responsibilities

• Act as the first point of contact for CPD queries.
• Undertake accurate inputting of data in CPD databases.
• Coordinate CPD funding committee dates and facilitate the committee.

Skills

Excellent written and verbal communication skills

Customer service skills

Proficient in Microsoft applications

Ability to manage time and prioritise

Attention to detail

Education

GCSE level including English & Maths minimum grade C

CIPD Level 3 qualification or equivalent

Tools

MS Excel

Databases

Reporting software

Job description

An exciting opportunity has arisen for an enthusiastic and self motivated individual to join our friendly and supportive Learning & Organisational Development team at the Royal Marsden Hospital to support our Continuing Professional Development processes.

The post holder will be supported by the CPD Business Manager and Professional Education and Apprenticeship Lead, with additional support from the wider HR and L&D team.

Main duties of the job

The post holder will play a pivotal role in supporting the administrative functions of the Continuing Professional Development (CPD) team. This includes acting as a key point of contact for enquiries from staff, managers, and partner organisations, providing prompt and professional advice to facilitate access to CPD opportunities and funding. By maintaining robust administrative processes and fostering strong relationships, the post holder will contribute to the successful delivery of CPD and L&D initiatives that support staff development and organisational goals.

Excellent communication skills, attention to detail, the ability to manage time and prioritise effectively, and problem solve are necessary capabilities for this post. The successful postholder will be proficient in MS Excel skills, databases and producing reports.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the Job Description & Person Specification

Act as the first point of contact for CPD queries, providing advice and guidance to staff, managers and suppliers.

Undertake accurate inputting of data in the CPD databases.

Co-ordinate the CPD funding committee dates and support the facilitation of the committee by providing and inputting data and communicating outcomes to applicants.

Respond to queries about the CPD funding process and applications, including notifying applicants regarding the outcome of their application.

Process appropriate purchase orders, invoices and expenses.

Liaise with internal and external organisations regarding courses and payments.

Manage internal and external systems including SBS, expenses, and University application portals.

Understand the Financial Support for Continuing Professional Development policy and how this relates to applications, withdrawals, and leavers.

Be responsible for ensuring the funding trackers are maintained and updated.

Provide and contribute to reports on the CPD budget.

Person specification

Education/Qualifications

• Educated to GCSE level including English & Maths minimum grade C or equivalent.
• Learning and Development/CIPD Level 3 qualification or equivalent level of knowledge and experience of working in a Learning and Development administration role.
• Willingness to undertake CIPD study.

Experience

• Experience of working in an administrative role.
• Understanding of producing reports, analysing and presenting data.
• Providing a high-quality service to customers and diffusing difficult situations.
• Experience of working in learning and development

Skills Abilities/Knowledge

• Excellent written and verbal communication skills, including ability to produce and compose documents to a high standard of presentation and confidently communicate with staff at all levels.
• Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision
• Ability to work effectively under pressure whilst retaining a strong eye for detail.
• Excellent customer service skills and ability to provide regular feedback to resolution.
• Proficient user of Microsoft applications including Word, Excel, PowerPoint, Outlook, Forms
• Ability to develop and document processes to ensure consistent ways of working.

Other

• Ability to persevere and complete tasks.
• Reliable and adaptable.
• Commitment to Continuing professional development.
• Flexibility to meet the needs of the service

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Name Emma Merrell Job title Professional Education and Apprenticeship Lead Email address [e-mail]