Conversational AI Designer

Cleo; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial technology startup in the UK seeks a Conversational AI Designer to enhance their chat-first product. You will collaborate across teams to solve design challenges and create engaging chat experiences. The role requires a degree in English or related fields and 1-2 years of conversation design experience. A strong emphasis on communication, adaptability, and a user-centered mindset is essential. The position supports flexible arrangements and offers a competitive compensation package.

Benefits

Generous pay increases for high-performers

25 days annual leave + public holidays

6% employer-matched pension

Private medical/dental insurance

Online mental health support

Qualifications

• 1-2+ years in conversation design and cross-functional product squads.
• Experience writing for user-centered products.
• Technical know-how: comfortable using design terminology.

Responsibilities

• Solve design challenges through words and concepts.
• Create new chat experiences and help train AI models.
• Collaborate with ML engineers and product designers.

Skills

Mentorship and team collaboration

Exceptional communication skills

Adaptability to different writing styles

Strong proofreading and editing skills

Data-driven decision making

Education

Degree in English, Linguistics or related field

Job description

Overview

Conversational AI Designer at Cleo. Join a fast-growing fintech with a mission to improve people’s relationship with money.

About the Company

At Cleo, we’re building a fintech app aimed at helping people access a hyper-intelligent financial advisor in their pocket. Cleo is a profitable, fast-growing unicorn with significant ARR, focused on collaboration, high standards, and positive impact.

About The Role

A chat-first product, Cleo is at the cutting edge of AI design. You’ll solve design challenges through words, concepts, systems, and terminology, including creating new chat experiences, helping train large language models with Cleo’s tone, and building a powerful AI assistant for personal finance with a distinctive personality.

This role sits within the Chat Pillar, powering generative chat experiences. You’ll implement feature experiences within Chat and potentially other areas of the product, manage stakeholders, and collaborate with ML engineers, data teams, product designers, and user researchers. You’ll work across the full LLM product experience—from infrastructure to customer-facing features—within financial health principles.

What We're Looking For

Attributes

• Strong mentorship and team collaboration skills; actively share best practices and help junior members grow.
• Confidence to champion UX writing decisions while knowing when to compromise.
• Exceptional communication skills to articulate problems and solutions and give/receive constructive feedback.

Experience

• A degree in English, Linguistics, Communications, Psychology, Business, Tech, or related fields
• Ideally 1-2+ years in conversation design and cross-functional product squads
• A passionate writer for user-centered products
• An interest in learning about new technologies; training will be provided
• A collaborative approach to content; weekly team ideation sessions
• Ability to adapt to different writing styles, voices, and mediums
• Strong proofreading and editing skills
• Content design expertise with a portfolio showing writing for digital experiences
• Tone and voice alignment with the Cleo brand for US audiences
• Technical know-how: comfortable using design terminology
• Strategic thinking aligned with company OKRs and broader goals
• Data-driven: use evidence and research to inform writing decisions

What You Get

• Competitive compensation package (base + equity) with bi-annual reviews, aligned to quarterly OKRs.
• Opportunity to work at a fast-growing tech startup backed by top VC firms
• Clear progression plan with support for growth and impact
• Flexible arrangements to support balance and health
• Global distributed team with optional hybrid in London; travel coverage where applicable

Other Benefits

• Company-wide performance reviews every 6 months
• Generous pay increases for high-performers
• Equity top-ups for promotions
• 25 days annual leave + public holidays (plus accruals)
• 6% employer-matched pension in the UK
• Private medical/dental and life insurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years
• Regular socials and activities, online and in-person
• OpenAI subscription coverage
• Online mental health support and other wellbeing resources

EEO statement: We welcome applicants from diverse backgrounds and are committed to equal opportunity in employment. If accommodations are needed, please let us know.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

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