Contract Manager

Dalkia Group; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A facilities management company in London seeks a Contract Manager to oversee services at the Selfridges site. Key responsibilities include managing operational commitments, ensuring compliance with Health & Safety standards, and developing strong client relationships. Ideal candidates will have substantial experience in a similar role, budget management skills, and proficiency in health and safety regulations. This full-time position offers a competitive benefits package and a supportive work environment.

Benefits

25 days annual leave

Pension with matched contributions

Private Medical Insurance

Flexible Benefits Scheme

Access to wellbeing programmes

Qualifications

• Substantial experience in a similar role required.
• Demonstrable experience of budget management.
• Experience controlling site teams in hard services.
• Proven people management skills.

Responsibilities

• Lead management of the contract to meet operational commitments.
• Ensure compliance with Health & Safety protocols.
• Manage staff performance and capabilities.
• Enhance asset value and client reputation.

Skills

Budget management

Health & Safety management

People management

Facilities maintenance knowledge

Project management

Education

Health & Safety qualification (e.g., IOSH, NEBOSH)

Mechanical or Electrical apprenticeship or equivalent

Tools

FM Management Information Systems

MS Word

PowerPoint

Excel

Job description

Contract Manager – Selfridges site, London, Oxford Street

Dalkia UK is seeking a Contract Manager to deliver high‑quality facilities management services on our flagship Selfridges site in London, Oxford Street.

Responsibilities

• Provide leadership, management, and development of the contract, ensuring operational commitments are met and exceeded.
• Establish and maintain effective partnership relationships with the client and associated customers.
• Account for and review accounts performance indicators, ensuring delivery of key financial KPIs/targets (e.g., working capital, P&L, costs).
• Lead, manage and support a no‑compromise approach to Health & Safety.
• Ensure compliance with all necessary systems and procedures to deliver high‑quality service, enabling the client to occupy premises efficiently, cost‑effectively and without disruption.
• Manage attendance and work output of directly employed staff and specialist sub‑contractors.
• Identify new business opportunities within the contract and participate in costing new proposals to achieve margin expectations.
• Develop relationships with the internal project department to deliver high‑value projects throughout the contract life cycle.
• Plan and allocate technical resources across S&Co, control and issue materials and equipment.
• Maintain Planned Preventative Maintenance (PPM) and statutory compliance programmes for the sites.
• Collate completed PPM worksheets, review for additional works, and plan repair implementation.
• Update asset registers for equipment replacement and maintain Life Cycle or Small Works programmes.
• Maintain and manage the compliance system (CAP) to generate accurate compliance reports.
• Train and support operatives in correct methods, procedures, Health & Safety requirements, and staff welfare.
• Report to the Account Manager on hazards, defects, and safety issues.
• Ensure staff adhere to the company dress code and possess required PPE.
• Undertake other tasks or requests to improve service provision throughout the region.
• Conduct performance reviews and appraisals, and maintain ongoing service performance through reviews.
• Develop detailed knowledge of the building and work schedules to allocate and organise staff duties.
• Provide reporting as requested by the Facilities Manager on SLA compliance and problem areas.
• Assist in recruitment of team members as required.
• Carry out regular site audits and provide onsite support.
• Respond appropriately to priority levels of service requests, avoiding penalties from failed KPIs.
• Minimise client disruption and maintain required availability of key functional areas throughout the store.
• Enhance asset value and promote a positive image of both the client and Dalkia.
• Report service audits and H&S check sheets, recording and reporting results.
• Take duty of care for the maintenance teams on a daily basis.
• Assist maintenance teams with daily delivery issues.
• Authorise annual leave and organise appropriate staff cover.
• Review and authorise timesheets.
• Be responsible for finances and WIP.

Hours of Work & Benefits

• Monday to Friday, 8 am‑5 pm.
• Additional earnings available through overtime if desired.
• 25 days annual leave plus Bank Holidays; option to purchase an additional 5 days leave each year.
• Pension with matched contributions between 6‑8 %.
• Life Assurance.
• Private Medical Insurance: Single Cover on completion of 12 month service, with the opportunity to pay for additional cover for partner/dependants.
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary‑sacrifice electric car lease scheme, personal IT equipment loans, impartial financial/savings guidance.
• Access to wellbeing programmes.
• Company Sick Pay.
• Employee recognition programmes rewarding exceptional achievements.
• Employee Referral bonus with generous rewards for referrals.
• One paid day per year volunteering for the local community.
• Employee Assistance Programme – free, confidential 24/7 support on all lifestyle matters.
• Company-provided smartphone/tablet, uniform, PPE.

Qualifications and Experience Required

• Substantial quantifiable and demonstrable experience in a similar role.
• Demonstrable experience of budget management and control of small revenue works.
• Recent successful experience of controlling site teams in hard services.
• Proactive management and experience of internal service delivery teams.
• Proven track record in people management, including performance management and familiarity with operational HR processes.
• Valid formal Health & Safety qualification (e.g., IOSH, NEBOSH).
• Detailed operational understanding of facilities maintenance and building services in a client‑focused environment.
• Extensive experience managing a multidisciplinary workforce.
• Experience in mechanical and electrical aspects of general building PPM schedules.
• Experience with maintenance duties including fault diagnosis and rectification.
• Mechanical or Electrical apprenticeship or equivalent (e.g., 18th edition IEE, C&G 2391, BTEC, HNC).
• IT‑literate with FM Management Information Systems, MS Word, PowerPoint, and Excel.
• Wide breadth of knowledge of mechanical electrical systems and building fabric repairs.
• Sound commercial and financial awareness.
• Experience supervising and controlling similar contracts/site delivery teams.
• Proven ability to produce detailed reports for the customer and Account Manager.

At Dalkia, we are committed to equity, diversity, and inclusion.

We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Engineering and Management
• Engineering Services and Facilities Services