Concierge

Vita Student; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premium accommodation provider in Manchester seeks a dynamic Concierge to enhance resident experiences. Responsibilities include managing check-ins, providing bar service, and event assistance. The ideal candidate is customer-focused, with strong communication skills and has the flexibility to work varying hours. This position offers competitive hourly pay and various benefits, including paid holidays and development opportunities.

Benefits

28 days paid holiday

Access to Perkbox

Annual company events

Career Development programs

Qualifications

• Experienced customer service professional with a background in premium experiences.
• Previous Concierge experience is advantageous.
• Excellent communication skills, with English as the primary spoken language.

Responsibilities

• Greet and welcome residents and guests.
• Manage room turn‑arounds and check‑ins/outs.
• Provide high‑quality bar service and mix drinks.

Skills

Customer service

Communication

Bar experience

Technologically astute

Organisational skills

Job description

Concierge – Manchester

Hourly Rate: £13

Contract: Permanent, 18 hours per week

Working Hours: 7am – 9pm, flexibility required throughout the week

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day to day living experience for our residents in addition to supporting with the delivery of events and private functions.

Responsibilities

• Front of House / Reception – greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn‑arounds, check‑in and check‑outs.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.

Event Management

• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close events, cleaning and tidying all equipment and products as required.

Bar Assistant / Private Functions

• Provide high‑quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment.
• Develop and maintain in‑depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.
• Mix ingredients to make cocktails, spirits, and non‑alcoholic drinks.
• Prepare and serve high‑quality coffee and hot drinks, brewing, steaming, and crafting specialty drinks with precision and consistency.
• Take orders, serve drinks, and recommend drinks based on customer preferences.

Additional Responsibilities

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur on‑site.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied, or reorganised as required.

Professional Experience & Personal Characteristics

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Bar experience would be a significant advantage.
• Technologically astute, comfortable with a variety of technology systems and software.
• Excellent communication skills, with English as the primary spoken language; multilingual skills welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Flexible to 24/7 availability and able to stand for extended periods; reasonable adjustments considered where required.

Benefits

• Holidays – 28 days paid holiday (pro‑rated) including Bank Holidays.
• Birthday – One day off for your birthday.
• Perkbox – Access to Perkbox account for lifestyle perks.
• Royal London Pension – 3% salary contribution + 5% employee contribution.
• Parties & Events – Annual company events to celebrate success.
• Recognition Programme – Employee of the month, community champion, etc.
• Career Development – Induction and learning programmes, Bronze/Silver/Gold/Platinum training.
• 24/7 Employee Assistance – Confidential support for personal or work‑related issues.

Right to Work & DBS

All offers of employment are subject to satisfactory pre‑employment checks which will include DBS checks. We are unable to offer Right to Work Sponsorship. Applicants requiring sponsorship will not be considered.