Concierge

Avery Healthcare Group; Fenton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a warm and enthusiastic Concierge for their Hanford Court Care Home. The role involves welcoming visitors, answering calls, and providing high-quality service to residents. Ideal candidates will have excellent communication skills, the ability to multitask, and a background in customer service. Join a supportive team dedicated to making a positive impact in residents' lives, enriching the care home experience for everyone involved.

Qualifications

• Must live the values of caring, supportive, honest, respectful, and accountable.
• Previous experience in a customer service position is preferable.

Responsibilities

• Create a positive first impression for visitors.
• Greet and direct visitors.
• Monitor the Bistro area for refreshments and cleanliness.
• Handle resident requests and queries efficiently.
• Complete administrative duties as required.

Skills

Effective written and verbal communication skills

Ability to handle multiple priorities

Good organisational skills

Customer service experience

Job description

Shift Details: 8:00 AM to 6:00 PM. This schedule includes early shifts, late shifts, weekends, and bank holidays.

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge at Hanford Court Care Home in Stoke on Trent. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.

• Job Reference averyhealthcare/TP/656/3907
• Contract Type Permanent
• Closing Date 22 January, 2026
• Job Category Care
• Business Unit Avery
• Location Hanford Court Care Home, Bankhouse Road, Hanford, Stoke on Trent, United Kingdom