Complaint Resolution Specialist

M J Quinn; Knowsley; On-site; GBP 25,000; Full time

Job summary

A UK-based infrastructure services provider is seeking a Customer Service Advisor to manage customer complaints and process claims efficiently. You will play a key role in upholding customer satisfaction by providing clear guidance and achieving timely resolutions. Successful candidates will have proven complaint-handling experience and strong communication skills. This role offers a starting salary of £25,000 per annum and standard benefits. Join us in our mission to deliver exceptional service and enhance client satisfaction.

Benefits

33 days holiday including Bank Holidays

Standard Benefits Package

Qualifications

• Proven experience in complaint handling within a customer service environment.
• Strong background in working with Service Level Agreements (SLAs).
• Experience identifying root causes of complaints and suggesting improvements.

Responsibilities

• Manage customer complaints via phone and email, ensuring timely resolution.
• Investigate complaints thoroughly, gathering necessary information.
• Collaborate with field teams to ensure effective resolution.

Skills

Complaint handling

Communication skills

Problem-solving

Analytical skills

Education

GCSEs in English and Mathematics

NVQ Level 2 or 3 in Customer Service

Tools

CRM systems

Customer service software

Job description

A UK-based infrastructure services provider is seeking a Customer Service Advisor to manage customer complaints and process claims efficiently. You will play a key role in upholding customer satisfaction by providing clear guidance and achieving timely resolutions. Successful candidates will have proven complaint-handling experience and strong communication skills. This role offers a starting salary of £25,000 per annum and standard benefits. Join us in our mission to deliver exceptional service and enhance client satisfaction.