Commercial & Technical Assistant

Dechra Group; Hadnall; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global veterinary pharmaceuticals company in Hadnall seeks a Commercial & Technical Assistant for a fixed-term contract. The role involves supporting the Technical and Marketing teams, providing product support, and managing customer data. Candidates should have a relevant degree and MS Office experience, with a passion for animal health. This position offers hands-on industry exposure and a hybrid working model, combining office and remote tasks.

Benefits

33 days annual leave including Bank Holidays

Holiday purchase scheme

Healthcare

Employee Assistance Program

Life Assurance

8% Employer Pension Contribution

Enhanced Family Leave

Discounted Pet Food

Qualifications

• Passion for animal health.
• Able to work in a proactive way, using initiative.
• Good numerical skills.
• Can express themselves clearly and positively, verbally and in writing.
• Ability to multi-task to complete tasks to deadlines.

Responsibilities

• Respond to product enquiries providing excellent technical customer service.
• Process pharmacovigilance cases as per guidelines.
• Develop and maintain internal IT systems.
• Support Salesforce projects through data entry and updates.
• Run sales reports and manipulate data.
• Assist Brand Managers with marketing and event support.

Education

Relevant degree (e.g. bioveterinary science, biological sciences)

Tools

MS Office (Outlook, Teams, Word, Excel, PowerPoint)

Adobe Acrobat

Job description

Vacancies

Commercial & Technical Assistant - 12 Month FTC

Job Introduction

Why Dechra?

Thank you for checking out our vacancy, we're delighted you want to learn more about joining Dechra.

A career at Dechra is different. Sure, we're a growing global company with a presence in 27 countries but our purpose is simple - to achieve the sustainable improvement of animal health and welfare globally.

If you want to be part of a team that invests in your future and ensures you have the support to reach your full potential and thrive, please read on.

The Opportunity

We have an exciting opportunity for a recent graduate to join our growing global family of colleagues on one year fixed term contract. The role will see the successful candidate take responsibility for supporting the Technical and Marketing functions within our well-established UK and Ireland division.

This is an exceptional opportunity for the successful candidate to gain invaluable hands‑on experience in a global veterinary pharmaceuticals organisation. The Commercial and Technical Assistant will play a crucial role in supporting various activities within the UK and Ireland team. The role involves providing product support to veterinary professionals and completing pharmacovigilance tasks, analysis and management of customer and sales data, plus involvement in direct marketing initiatives and event management and much more besides. The primary purpose is to gain practical experience in the pharmaceutical industry, contribute to the company's growth, and develop essential skills in a commercial environment.

The position is based out of our picturesque offices near Shrewsbury but will also involve some hybrid and remote working.

Role Responsibility

So, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including:

• Respond to all incoming product enquiries in an efficient, knowledgeable, documented, industry compliant and courteous manner to provide an excellent level of technical customer service.
• Process all pharmacovigilance cases (e.g. suspected adverse reactions (SARs) to Dechra products) as per local guidelines and Dechra standard operating procedures.
• Develop and maintain internal IT systems including technical server, FAQ Database and PV Works to ensure that systems are up-to-date, and data can be easily extracted.
• Provide support to 'Salesforce' Customer Relationship Management System projects - e.g. data entry, account updates.
• Run sales reports and manipulate data in the imap and Targit databases.
• Provide support for Brand Managers across the different species categories; companion animal, food producing animal and equine. For example, by preparing marketing e‑mails, facilitating internal approval and asset management processes, liaising with external suppliers and producing and updating offer forms, product overviews, price lists, out of stock reports.
• Facilitating successful running of events and exhibitions by providing pre‑ and post‑event support as well as attending some events in person for 'on the ground' support.

The Candidate

Here at Dechra we pride ourselves on being an inclusive employer. We know that individuals' unique background and experience can bring a wealth of variety and expertise to our global workforce. For this role, we're particularly keen to hear from those who have/are:

Essential

• Passion for animal health.
• Able to work in a proactive way, using initiative.
• Good numerical skills.
• Experience with MS Office - Outlook, Teams, Word, Excel and PowerPoint, plus Adobe Acrobat.
• Can express themselves clearly and positively, verbally and in writing.
• Ability to multi-task to complete tasks to deadlines
• Relevant degree (e.g. bioveterinary science, biological sciences) or equivalent.

Desirable

• Ability to conduct research and analyse data to draw key conclusions
• Experience of team‑based project work

Additional Information:

• The Commercial and Technical Assistant may be required to undertake additional duties in line with business needs at the discretion of the Technical Services Manager, Marketing Manager and UK Country Leadership Team.
• This may involve out of office activities to include (but not exclusive to) working at alternative sites, attending company meetings and attending congresses.
• Based in Shrewsbury with some home working

What we can offer you:

• 33 days annual ( inclusive of Bank Holidays)
• Holiday purchase scheme
• Healthcare
• Employee Assistance Program
• Life Assurance
• 8% Employer Pension Contribution
• Enhanced Family Leave
• Discounted Pet Food

About the Company

If a career at Dechra has piqued your interest, find out more at Dechra Careers .

Dechra is a growing, global specialist in veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we're looking for. Should you not hear back from us within 28 days please don't be too disappointed - we may keep your CV on our database for any future vacancies which could be suitable, and we encourage you to keep an eye on our careers site . We value diversity within our global workforce and encourage an inclusive culture. Any questions or queries, please contact us at [e-mail]