Commercial Heating Field Operations Supervisor

Qepdesign; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mechanical services provider in the United Kingdom is looking for a skilled Commercial Heating Field Operations Supervisor to oversee servicing, repairing, and maintaining gas and heating systems. The ideal candidate will have strong supervisory experience and relevant gas qualifications. This full-time role emphasizes safety compliance and effective team management, offering a chance to lead a dedicated team while ensuring high service standards in a dynamic environment.

Qualifications

• Strong on-the-job experience in commercial or domestic gas heating maintenance.
• Experience diagnosing faults on gas central heating systems.
• Minimum 3 years experience in a similar role.

Responsibilities

• Supervise, support, and monitor operatives delivering heating, gas, and plant maintenance services.
• Oversee service, repair, and breakdown activities on heating systems.
• Manage PPM and cyclical maintenance programmes with accurate record-keeping.

Skills

Excellent communication

Leadership

Team coordination

Problem solving

Fault finding

Flexible and organized

Technically competent

Ability to work independently

Education

Current Commercial Gas ACS qualifications: CCN1, CEN1/CENWAT, WAT1, CKR1, CPA1, CODNCO1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1, BMP1, MET4

IOSH Working Safely (or equivalent)

Asbestos Awareness

Job description

Commercial Heating Field Operations Supervisor

Join to apply for the Commercial Heating Field Operations Supervisor role at Quality Engineered Products.

About The Role

We are seeking a highly skilled and motivated Commercial Heating Field Operations Technician/Supervisor to join our mechanical services division. You will support and oversee a team of operatives responsible for servicing, repairing, maintaining, and installing gas and heating systems across commercial plant rooms, dwellings, and client properties.

Key Responsibilities

• Supervise, support, and monitor operatives delivering heating, gas, and plant maintenance services.
• Provide technical guidance, diagnostics support, and monitor work progress.
• Oversee service, repair, and breakdown activities on heating systems and associated plant.
• Ensure operatives have correct materials, tools, equipment, and resources for each job.
• Manage PPM and cyclical maintenance programmes with accurate record‑keeping.
• Monitor team performance, KPIs, first‑time‑fix rates, callbacks, labour and material costs.
• Identify training needs and assist in developing engineer skills and competencies.
• Survey and estimate project works, managing all relevant admin processes.
• Ensure accurate use of PDA systems for parts, appointments, costings, and compliance documents.
• Monitor stock levels, material usage, and engineer resource allocation.
• Conduct site visits, job checks, and confirm compliance with Gas Safe and safety regulations.
• Liaise closely with admin teams, clients, and management to ensure smooth operations.
• Support and train apprentices and junior engineers as required.
• Complete reports, documentation, and quality audits within required timescales.
• Ensure appointment times and job completion targets are consistently met.

Health & Safety Responsibilities

• Promote safe working practices and lead by example.
• Ensure all risk assessments are communicated and followed.
• Issue and monitor correct use of PPE and safety equipment.
• Carry out vehicle and equipment checks.
• Report all accidents, hazards, and near misses.
• Deliver toolbox talks and safety briefings.
• Ensure compliance with Gas Safe requirements and industry safety standards.

Qualifications (Essential Unless Stated)

• Current Commercial Gas ACS qualifications: CCN1, CEN1/CENWAT, WAT1, CKR1, CPA1, CODNCO1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1, BMP1, MET4
• Gas Safety (Desirable)
• Asbestos Awareness
• IOSH Working Safely (or equivalent)
• Additional H&S training such as Manual Handling, First Aid, Working at Height (Desirable)

Experience

• Strong on‑the‑job experience in commercial or domestic gas heating maintenance
• Experience diagnosing faults on gas central heating systems
• Experience in multi‑site, high‑volume, fast‑paced environments
• Customer service experience (Desirable)

Supervisory or Team‑Leading Experience (Preferred)

• Minimum 3 years experience in a similar role

Skills

• Full UK driving licence
• Excellent communication, leadership, and team coordination skills
• Strong problem‑solving and fault‑finding capability
• Ability to work independently and collaboratively
• Flexible, organised, and able to manage changing workloads
• Technically competent and keen to stay up to date with industry developments
• Capable of working to deadlines and maintaining high service standards

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing
• Strategic Management Services