Commercial Account Handler

In Cork; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

A well-established company in the United Kingdom is seeking a customer service liaison to manage a high volume of enquiries and ensure quality service. Responsibilities include answering calls, processing orders, and resolving customer issues while maintaining records. Ideal candidates should be proficient in Microsoft Outlook, Excel, and Word, with strong multi-tasking and organizational skills. This role offers a salary of £28,000 - £30,000 per annum and comes with additional perks such as parking and holiday entitlements.

Benefits

Free parking

22 days holiday plus bank holidays

Sociable team events and incentives

Responsibilities

• Answer phones promptly and process customer orders.
• Resolve sales-related issues with customers.
• Carry out administrative tasks such as data input and filing documents.
• Maintain and update customer notes with all transactions.
• Liaise with suppliers to ensure service quality.

Skills

Microsoft Outlook

Excel

Word

Multi-tasking

Organizational skills

Ability to work in a fast-paced environment

Job description

£28,000 - £30,000pa PLUS free parking, close to transport links, 22 days holiday plus bank holidays, sociable team, events and incentives

Overview:

An opportunity to join a well-established company based in Mitcham. The main focus of this role is to liaise between sales teams, various departments, suppliers, and current/future customers as well as handle a high volume of customer enquiries whilst providing a high quality of service to all customers.

Daily Duties include:

• Answering phones promptly
• Processing orders and enquiries from acknowledgement through to delivery to site, ensuring liaison with suppliers and customers
• Tracking sales orders to ensure that they are scheduled and sent out on time
• Resolving any sales related issues with customers
• Checking order acknowledgement for accuracy
• Maintain and update customer notes with all transactions, schedule changes and requests
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
• Maintain a day book with all day to day events
• Support the Sales Reps
• Liaise with suppliers of to ensure the best possible service for customers
• Attend training to develop relevant knowledge and skills
• To attend weekly team meetings

Sound interesting. you must have:

• Ability to use Microsoft Outlook, Excel and Word
• Ability to Multi-task
• Good organisational skills
• The ability to work in a fast paced environment

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