Collections & Recoveries Specialist — Customer Support

Shawbrook Bank; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial institution in Manchester seeks an experienced professional for the Collections and Recoveries team. The role involves managing cases in arrears, offering tailored solutions, and liaising with solicitors. Candidates should have a strong background in banking collections, excellent communication, and negotiation skills. The company values employee well-being with benefits like flexible holidays, professional development, and a supportive environment, making it an attractive employer.

Benefits

Market leading family friendly policies

Free access to mindfulness health app

Discounts on gym membership

Cycle to work scheme

Contributory pension scheme

Qualifications

• Proven track record in dealing with Collections and Recoveries accounts.
• Understanding of Consumer Duty and banking regulations.
• Experience liaising with third parties such as solicitors.

Responsibilities

• Proactively manage cases in arrears and assess customer circumstances.
• Offer tailored solutions to mitigate losses.
• Liaise with external solicitors when necessary.

Skills

Collections and Recoveries management

Negotiation skills

Communication skills

Problem solving

Computer literacy (Excel, Word)

Education

Experience in Banking

Tools

MS Excel

MS Word

Job description

A financial institution in Manchester seeks an experienced professional for the Collections and Recoveries team. The role involves managing cases in arrears, offering tailored solutions, and liaising with solicitors. Candidates should have a strong background in banking collections, excellent communication, and negotiation skills. The company values employee well-being with benefits like flexible holidays, professional development, and a supportive environment, making it an attractive employer.