Collections Officer New Manchester

Applied Intuition Inc.; Manchester; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A fintech company in Manchester is looking for a Collections Specialist to help customers manage financial arrears. The ideal candidate will have at least one year of collections experience, strong communication skills, and the ability to handle challenging conversations. This hybrid role requires three days in the office and offers a salary between £27,000 and £35,000, along with benefits like private healthcare and 28 days holiday.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Qualifications

• At least 1 year's collections experience within financial services.
• Proven ability to manage challenging customer interactions.
• Ability to handle difficult conversations delivering fair customer outcomes.

Responsibilities

• Engage directly with customers to negotiate repayment plans.
• Analyse financial situations to create tailored solutions.
• Ensure adherence to GDPR, FCA, and FDCPA regulations.
• Handle customer complaints and resolve conflicts effectively.

Skills

Collections experience

Strong communication skills

Problem-solving abilities

Job description

We’re Capital on Tap 👋

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

🏡🏢This is a Hybrid role, the Collections team work from our Manchester City Centre Office 3 days per week, and 1 week in every 4 is fully remote. During your first 3 months you’ll be required to work 5 days a week in the office whilst you complete your training.

What You’ll Be Doing

In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

Shifts

You’ll work 37.5hrs a week between 8am-8pm Monday to Friday. The shifts are:

• 8am-4:30pm
• 9am-5:30pm
• 11:30am-8pm (one in every 4 weeks and can work fully remote that week)

Qualifications

• At least 1 year's collections experience within financial services
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

Diversity & Inclusion

🌈We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

• 💷 Salary range £27,000 - £35,000 depending on experience
• 🏥 Private Healthcare including dental and optician services through Vitality
• ✈️ Worldwide travel insurance through Vitality
• 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• 👛 Salary Sacrifice Pension Scheme up to 7% match
• 🏖️ 28 days holiday (plus bank holidays)
• 📖 Annual Learning and Wellbeing Budget
• 👪 Enhanced Parental Leave
• 🚲 Cycle to Work Scheme
• 🚂 Season Ticket Loan
• 💬 6 free therapy sessions per year
• 🐶 Dog Friendly Offices
• 🍫 Free drinks and snacks in our offices

Interview Process

🤝First stage: 30 minute intro and values call with Talent Partner (Video call)

🤝Final stage: 60 minute CV overview with Team Leaders (In person)

Excited to work here? Apply!

If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

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Equal Employment Opportunity Statement

At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.