Club Operations Manager – Customer Experience Leader

Bada Bingo; City of Edinburgh; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading bingo company in Edinburgh is seeking a full-time Assistant Manager. This role requires managing a dynamic team, ensuring exceptional customer service, and adhering to operational standards. The ideal candidate will have previous management experience in customer service and a strong focus on delivering high-quality experiences. Attractive benefits include a comprehensive wellness program, paid leave, and employee discounts. Flexibility to work various shifts is essential.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Employee recognition scheme

Access to digital learning platform

5 weeks annual leave

50% staff discount on bingo and food

Pension Scheme

Qualifications

• Previous experience managing a team in a customer service role.
• Ability to set an example for customer service interactions.
• Committed to personal and team development.

Responsibilities

• Ensure consistent delivery of customer experience.
• Support General Manager in club performance.
• Resolve customer complaints immediately.

Skills

Customer service standards

Team management

Attention to detail

Effective performance management

Job description

A leading bingo company in Edinburgh is seeking a full-time Assistant Manager. This role requires managing a dynamic team, ensuring exceptional customer service, and adhering to operational standards. The ideal candidate will have previous management experience in customer service and a strong focus on delivering high-quality experiences. Attractive benefits include a comprehensive wellness program, paid leave, and employee discounts. Flexibility to work various shifts is essential.